In this article we will deal with a fairly common problem when connecting to wi-fi - “unidentified network without Internet access” or “ network without internet access" Starting from the seventh generation of Windows, the operating system itself checks network connections and if problems arise with access to the Internet, it signals an error. The connection error message appears instantly as soon as the operating system detects a problem.
When the message appears - error: " unidentified network without internet access" or " network without internet access» users decide to turn to specialists for help, don’t rush, we’ll try to carry out the work ourselves connection fixes.
The IPv6 protocol is being actively popularized in the Russian Federation, but compared to other protocols networks, the number of users whose equipment works with its use is still extremely small. Therefore, in this article we will consider the features of restoring access to the Internet, where the IPv4 protocol is used.
Important: Determine the cause of the malfunction, then solve the problem
For what reasons does the error appear?
The main reasons why problems with Internet access may arise. The most common are the following:
- problems with the Internet provider;
- user equipment (router) is configured incorrectly;
- OS reinstallation
- network protocols do not work correctly.
Problems on the provider side
Important: Make sure that you have paid for the services of your Internet provider, because... Due to late payment, access to the network may be limited.
It happens that a few days ago the laptop or computer was working properly, but during the next startup this error appeared. If before this the system functioned properly and there were no complaints about it, it is most likely an error wifi without internet access appeared due to the provider. We strongly recommend that you contact customer support before attempting to do anything yourself. Practice shows that most often the error occurs during technical work, when there is not enough money in the personal account, or the data transmission line is damaged.
It is quite possible that the support service will answer that everything is working without problems for them now. In this case, you will have to check the network, and if errors are found, try to configure the network yourself. In this case, the Internet provider will offer assistance from a full-time specialist.
Physical connection and problems with it
Important: Check the connection of the provider cable to the router to see if it is connected correctly. The cable must be firmly plugged into the WAN connector until it clicks.
One of the common reasons, why does not it work connection to the Internet, is a poor connection of contacts in the connectors, or a damaged network cable. If children or pets live in the house, the likelihood of encountering a similar problem increases significantly. Even if you use a router, do not forget that there is a cable connecting it. Make sure the wiring is intact. A strong bend can provoke a lack of connection. Look at the tightness of the plugs in the sockets, and whether they are actually inserted where they should be.
Have you checked the wiring, plugs and sockets, but the problem persists? In that case, let's move on.
We are looking for a connection problem in equipment: router, computer, laptop
Router address: Start ˃˃ System Tools-Windows ˃˃ Command Line ˃˃ Enter ipconfig.exe
Reboot the router together with the computer
Important: Routers, PCs and laptops may freeze from time to time.
Knowing about the problem of freezing and when an error occurs - " unidentified network without internet access"you need to reboot the equipment and try connect again. I do this: turn off the computer, laptop in the usual way, then I reboot the router (you can simply unplug the plug from the network and wait a minute and then plug the plug into the socket), then turn on the PC, and then, once the system has booted, I reboot the PC again.
If the error persists, connect directly to the computer by installing the Internet cable plug into the appropriate socket. If there is no result and the system is again writes without internet access, let's try to check the computer itself.
Checking your computer settings
Error - " unidentified network"may appear due to an incorrectly configured network connection configuration, or if changes are made to the network settings after reinstalling the OS: a problem with the correctness of the IP address
Verification algorithm:
IPv4 double-click with the left mouse button
Let's try both options:
- Obtain IP address and DNS automatically
- Set static (manual) IP and DNS settings
- IP address - 192.168.0.4
- Default gateway - 192.168.0.1
- Subnet mask – 255.255.255.0.
- Preferred DNS - 8.8.8.8
- Alternative DNS - 8.8.4.4.
If the item responsible for the system independently obtaining settings is not checked, check it and save the changes. Often after this error, an unidentified network without Internet access disappears, and the connection is restored. If not, we continue checking.
How to find out the network address of a computer - IPv4
Click right click mouse over the connection, then go to the “Status” line, select the “Information” menu. The new window will contain several lines - in our case, an IPv4 address is required. The numeric value starting with the numbers 192.168 and onwards is the address of your network.
IPv4 computer network address
Another way:
Start ˃˃ System Tools-Windows ˃˃ Command Prompt ˃˃ Enter ipconfig.exe
Windows “Command Line”, ipconfig.exe command
Many users sooner or later have problems with Wi-Fi connection. The cause of this problem can be either the Wi-Fi router or router itself, or its incorrect configuration (IP addresses are incorrectly configured, the settings for the address , 192.168.0.1, etc. are lost). As a result of this, the Internet seems to be available, for example, when connecting the cable directly to the computer, but Wi-Fi does not work and there is no connection.
It may also be that the Internet via Wi-Fi works on one device, such as a tablet, but not on another. How to solve this problem? (The solution is discussed using the example of a Wi-Fi router from TP-link, but can also be used on routers, routers and access points).
First of all, you need to correctly configure the router at http://192.168.1.1, the standard login and password for logging in is admin/admin.
Setting up a modem, router, router or Wi-Fi access point.
If you find out that the problem is in the network device distributing Wi-Fi, then you need to configure it correctly. See the video below for configuration examples:
Checking and setting up a Wi-Fi router, router or access point on a laptop/netbook or tablet.
If one of your devices (or none) won't connect, the first thing you need to do is figure out why. It can be in the laptop/tablet/computer, or in the router, or the provider may be to blame (for example, a line break).
You will also need to make sure that all network devices are working properly. And also, just in case, try to temporarily disable your antivirus or firewall, they can also block the connection. In any case, it is better to start over and act in order to find out where the root of evil is buried. So, let's begin.
- Make sure that the Internet works without a Wi-Fi network by directly connecting the network cable to the computer. If the Internet works properly on at least one of your devices, then the problem is not with the provider, move on, otherwise, contact your communication service provider.
- Now you need to connect the cable to Wi-Fi and try to connect to the network on all devices. If none of them connect to Wi-Fi, or connect but there is no Internet access, then the problem is in your router, router, or access point. If some devices work (sites load, Internet pages open), while others do not have access to the Internet, then the problem is in the configuration of these devices, for example, a computer with Wi-Fi adapter ohm, laptop or tablet.
Wi-Fi does not work on a laptop or computer.
On laptop Wi-Fi may not work due to incorrect setting network, network connection or wireless network connection. Possibly in progress Wi-Fi settings or any other, for example local network You have lost the Internet, or rather your connection to the Internet.
This could happen, for example, if you unchecked the “Obtain an IP address automatically” checkbox or set a static IP address (manually). At correct setting wireless connection of a laptop or computer and a distributor Wi-Fi devices, The IP address should be obtained automatically (for most cases).
To check functionality wireless connection, connect to Wi-Fi networks(if you can’t connect, then you need to configure your router, router or access point). So you're connected, but you see an exclamation mark on the connection icon.
Left-click once on the icon and go to Network and Sharing Center shared access", on the left select "Change adapter settings". 
Make sure that “Wireless Network Connection” is active and working (otherwise, select “Enable” by right-clicking on it). 
Next, right-click on the “Wireless Network Connection” icon and go to “Properties”. Select “Internet Protocol Version 4 TCP/IP” and go to its properties. 
Check the boxes so that IP and DNS are obtained automatically and save the settings (if auto mode installed, just close the window). 
After this, restart your laptop or computer, your Wi-Fi network should work. If this does not help, check the settings of the device distributing the Internet (router, access point, modem or router).
I will be happy to answer any questions you have in the comments to this article. Good luck with the setup!
How often do modern users of computers and laptops encounter failure when they are unable to log in, realizing that everything worked fine for just a few minutes. At the same time, on the taskbar, at the bottom right, you can see the Internet icon, but with a yellow triangle and exclamation point. If you hover your mouse over it, the message “Identification... Without network access” is displayed. It turns out that there is a network, but without access to the Internet, how to correct the current situation, many Internet users are wondering.
The network is recognized, but there is no Internet access, what should I do?
So, the user, for example, has a brand new laptop that he recently bought. He also has Wi-Fi connected to the Internet, which the aforementioned user successfully used using his phone. But the first time he turns it on, it turns out that he has the Internet without access to the network, and he doesn’t know what to do in such a situation.
One of the reasons is failures in the work of the provider. Try rebooting the modem first (turn it off for 10 seconds), if the modem is not there, then restart the network adapter and reboot.
How to fix "no network access"?
As a rule, this situation occurs if the user reinstalled the Windows operating system and installed non-original drivers from some pack or from pirated sites. This usually happens to laptop and netbook users. It is sometimes very difficult to find original drivers for these devices.
In a brand new Windows system, network connection settings disappear. Therefore, it turns out that there is an Internet connection, but without access to the network.
In this article we will deal with probably the most popular problem that occurs on computers with Windows 7 when connecting to the Internet via Wi-Fi. This "No Internet access" when, after connecting to a Wi-Fi network, the Internet does not work, and a yellow triangle with an exclamation mark appears near the connection icon in the notification panel. And if you hover your cursor over this icon, the message “Without Internet access” will appear.
And in the network control center, there may still be the inscription " Unidentified network". I myself have encountered this problem more than once, the solutions are very different. Now we will try to figure out what to do if your connection becomes without access to the Internet. On this page we will solve the problem For example Windows systems 7 , since in Windows 8, 8.1 and 10, there are a number of other reasons and solutions, therefore, there will be a separate article on them. Since this error may appear when connecting to the Internet via network cable, or via Wi-Fi, then in this article we will deal with connection via wireless wifi networks. As for problems with accessing the Internet via cable, I will also write in a separate article so that the instructions are simpler and clearer, and you don’t get confused.
This means that if you have a Windows 7 laptop, you are connected to your Wi-Fi router, and you have a connection without access to the Internet, then you have come to the right address, now we will try to solve the problem that has arisen.
Windows 7: "No Internet access." What to do and how to find the reason?
I looked at articles on solving this problem on other sites, and almost everyone immediately writes about some actions that need to be performed on laptops. Check IP settings, etc. But, as practice shows, the reason that the Internet does not work in Windows 7 when connected via Wi-Fi is the router itself, its settings, or the Internet provider.
The main thing is to determine what the problem is, in the laptop, router, or Internet provider. Then you can do something to solve the problem.
Now I’ll explain everything and tell you, what to do first:
- Many people have this The problem appears during the router setup process. If you are setting up your router, it seems like you have already set it up, you connected a laptop to it, and the connection status is “Without access to the Internet,” sites do not open, then you need to look for the problem in the router settings. Most likely, you have incorrectly configured the router to work with the provider, take a look. Find instructions on how to set up your routea on our website, or write in the comments, I’ll try to tell you where to look for these settings. Connect other devices to the Internet (if possible), check if they work.
- If you have such a problem with Wi-Fi suddenly, the Internet was working and suddenly stopped, or after turning it off/on, then first of all, restart your computer (laptop) and router. Then, connect again. Perhaps this will solve the problem.
- Check Is the cable from the provider to the router connected correctly? whether it is inserted well into the WAN connector. I had a case when the Internet did not work for relatives - “Without access to the Internet.” Everyone was without the Internet for a week. I looked, and it turned out that they connected the cable from the provider to the wrong connector on the router (connected to LAN, disconnected during a thunderstorm):). I just changed the connector and the Internet worked.
- Make sure that your internet is paid for. Perhaps your provider simply turned off your Internet for non-payment.
- Determine what the problem is: in a laptop, router, or Internet provider. It's not difficult to do this. For example: try connecting another device to this router. If the Internet works on it, then the problem is in your computer. If the Internet does not work, then the problem is either in the router itself or in the Internet provider. To check who is to blame, the router or the provider, you need to try connecting the Internet directly to the computer into the network connector. Bypassing the router. If the Internet works, then the problem is most likely in the router. You can also call your provider and ask if they have problems in your area. I will write again that it is very important to determine what the problem is.
You can also connect your laptop to the router not via Wi-Fi, but via a network cable. Perhaps this is how the Internet will work.
Now that we have sorted out the most important points, we can move on to solving this error. I think you found the reason.
Solving the error “No Internet access” if the problem is in the laptop
If, for example, the Internet works on other devices, but not on your computer, then most likely the problem lies there. It would be nice to immediately try connecting it to other networks and see how it works. If the problem with the Internet via Wi-Fi on Windows 7 suddenly appeared, then try to remember, maybe you installed something, or changed some settings.
The most popular solution in Windows 7, which everyone advises, is to register static IP and DNS, or, conversely, try to set these parameters to be automatically received if you have static data. I already wrote about this in an article. Let's try.
Right click on the internet connection icon (which we should have with a yellow icon) and select Network and Sharing Center.
Right click on the adapter Wireless network connection and choose Properties. In the new window, highlight the line "Internet Protocol Version 4 (TCP/IPv4)" and press the button Properties. If you have automatic IP and DNS acquisition set there, then set static parameters, as I have in the screenshot below. Your IP and Default Gateway may be different. It depends on the IP address of your router (you can see it on the sticker on the router itself). Maybe IP 192.168.0.50 (50 - this number can be set to another, for example, 100). We set DNS: 8.8.8.8 And 8.8.4.4 .
If you just opened the parameters, and you already have some settings specified there, static addresses, then set automatic IP and DNS retrieval. You should also try with static addresses (set manually), and with automatic receipt.
Save the settings and restart your laptop. Perhaps changing these settings will solve the problem with Internet access.
Another solution: enabling Federal Standards Compliance (FIPS) mode
Click on the Internet connection icon in the notification bar, then right-click on your Wi-Fi network that you are connected to (and with which there are problems), and select Properties. In the new window, go to the masonry Safety, click on the button Extra options, and check the box next to Enable Federal Information Processing Standards (FIPS) compliance mode for this network.
Click Ok, and restart your laptop.
How else can I try to fix this error in Windows 7? You can also disable your antivirus, firewall, and other programs that may block the connection. If all else fails, you can also update the driver for your laptop’s Wi-Fi adapter; there is some information about this.
How to fix if the problem is in the router or Internet provider?
Well, I think everything is clear with the provider. If the Internet does not work when connected directly, then the problem is with the provider. Something is wrong with the equipment, they are doing some work, etc. Or you just forgot to pay off the Internet. In such cases, we call support and clarify everything. Personally, I have had such cases more than once. I immediately started checking the settings, and it turned out that this was a problem with the provider.
If the router is to blame for everything (in this case, the Internet will not work on any device on mobile devices sites just won't open), then you need to check the settings and cables. As I wrote above, check if the Internet is connected correctly. It should be something like this:
Check everything thoroughly, reboot the router.
If this does not help, and especially if the problem arose during the process of setting up the router, then you need to check the WAN settings. Simply put, Internet settings. Most often, the “No Internet access” error appears when the router cannot connect to the provider, which is why there is actually no Internet access. But it cannot connect to the provider, most likely because the connection parameters in the router settings are incorrectly set.
In the router settings, on the WAN or Internet tab (different manufacturers call it differently), you need to correctly indicate the type of connection that your Internet provider uses. And set all the parameters that may be needed.
I think you can find instructions for your router manufacturer.
That's all, I will update the article and add new solutions here. If you know something new about this problem, maybe you solved it somehow differently, then share interesting information in the comments, I think it will be useful to many.
I hope you were able to remove this error and the Internet is working on your laptop. You can ask your questions. Describe the problem, attach screenshots, I will try to answer quickly and help with advice.
Today for many it is already an urgent need. Modern equipment And OS They become more and more intelligent, and the user less and less often has the need to do anything to configure them. However, occasionally such a need arises. Today we will tell you how to solve the problem if your computer reports that you are connected to a network without access to the Internet, and next to the connections icon you see a yellow triangle with an exclamation mark.
Microsoft operating systems, starting with Windows 7, constantly monitor network connections, and as soon as the global network is unavailable, they immediately report it. There are many reasons why your computer may not have an Internet connection. These could be problems with the provider, incorrect equipment configuration on the part of the user, or malfunctions network protocols. Today, the new IPv6 protocol is becoming increasingly widespread, but its percentage is still very small, especially in home networks, so the main attention will be paid to old version- IPv4.
Connecting via a router via a network cable without access to the Internet
Problems with the provider
Yesterday everything worked, but today this warning appeared. If this happened to you without visible reasons, then in most cases the problem is with the provider. Therefore, before doing anything yourself, call technical support. Most often, data transmission lines are damaged, some engineering works or you simply forgot to top up your account on time.
You may hear in response that everything is working well with the provider, then you need to check your network and, if necessary, configure it. The support service will probably offer the services of its technician, but, firstly, his services are not free, and secondly, by the time the technician gets to you, you may have time to solve the problem yourself.
Physical connection problem
It is not so rare that the culprit is a partially broken network cable or a loose connection in the connector. And if you have pets or children, then the likelihood of such a development of events increases. Even Wi-Fi users should not forget that wireless router The cable will also be stretched. Check the integrity of all wiring - are there any strong kinks anywhere, are all plugs firmly inserted into the sockets and are they inserted where they really need to be. Provided that no problem is found here, we move on to the next step.
Connecting via local network Windows 7 without access to the Internet
It happens that installed router simply freezes. In this case it helps. To do this, just turn off its power and connect it again after a few seconds. It won't hurt to restart your computer at the same time. If your router freezes like this with annoying regularity, consider buying a new device. You should also try connecting the Internet cable directly to your PC or laptop. If there is no result, let’s first deal with the computer.
Checking your computer settings
It is possible that the problem arose “out of the blue”, then problems with the settings on the computer should not arise; much more often the problem arises during the initial configuration or making any changes to an already working network. First of all, you need to check that the IP address of your computer is correct by pressing Win+R on your keyboard at the same time. The Run window will open. In its line, enter ncpa.cpl and click OK. The network connections window will appear. It may happen that there are several of them, but the necessary one will not be crossed out with a red cross and its name is similar to “Local Area Connection” or “Wireless Connection” (in the case). Right-click on the desired connection and go to properties, where the list will contain lines with IPv4 and IPv6 entries. Check the box next to IPv6, and double-click on IPv4. Check the boxes to automatically receive settings and save the changes. If access to the Internet does not appear, move on.
Setting up a local network connection in Windows 7
Finding out the router address
Perhaps you didn’t have to do anything in the previous window, the settings for obtaining IPv4 and IPv6 protocol addresses are automatic and everything was initially as it should be. Then you just need to configure the router, for which you need to know its address. Right-click on the connection again and select “Status” and then click “Details”. There will be several lines in the window that appears; we are interested in “IPv4 Address”. If you see an entry like 192.168.x.x, remember or write down what is indicated opposite “IPv4 DHCP server” - this will be its address. It may be that the computer is not able to receive the settings automatically, then the entry will look like 169.254.x.x. You can find out the router’s IP from its documentation, or it is indicated on the device’s case, and most often it is 192.168.0.1 or 192.168.1.1. Open your browser and type in address bar set IP, and if it is correct, you will be prompted to enter your login and password.
Internet Protocol Version 4 (TCP/IPv4) Properties
Setting up an internal network on the router
After correctly entering your credentials, you will be taken to the router control panel, and further actions depend on the device model and its firmware. You need to find a DHCP server control, which is responsible for automatically obtaining IP addresses and other parameters necessary for the network to function properly. Look for blocks whose names include DHCP settings, DHCP server, or similar. The block will contain a switch with the values Enable or Disable. Most often, these settings are located in the LAN section. Enable the DHCP server, save the changes and reboot the router. Once this is done, an Internet connection will appear on your computer.
Check your connection settings to your provider
You should not make hasty conclusions if the previous steps did not help set up the connection. Since the network is still not working normally, we check the connection with the provider, for which in the router control panel, go to the appropriate section. Almost all manufacturers call these options WAN or Internet. There are quite a lot of settings options in this section. Which ones are intended for you, you can find out from the contract or from the technical support of your service provider.
Reinstalling network card drivers and checking the firewall
It makes sense to do this when you are sure that all previous settings are correct, the connection with the provider is established, but the network cannot be configured normally. The best option would be to download the most recent version of the driver from the manufacturer's website, which, it seems, will require going to a friend or neighbor. If this is not possible, the driver included on the installation disk will be quite suitable. After reinstalling, be sure to restart your computer. Here it is also necessary to note driver failures that occur due to the installed software, which makes changes to the operation of network protocols on the computer. The most common representatives are antiviruses and firewalls. Make sure that such programs are not installed, and if they are, disable or remove them during the test, as they may block the connection.
Replacing the MAC address of a network card
Problems with MAC addresses sometimes arise in cases where the network is very large, but it is still worth excluding it. On your computer, go to the device manager, press the Win+R keys, enter devmgmt.msc and click OK. The device manager will start, where you need to find the “ Network adapters” section, expand it and select network card, with which the PC is connected. After double clicking on it, in a new window, on the “Advanced” tab, select the Network address option ( Network address) and enter any twelve digits in the empty field on the right. After that, reboot and look at the result.
Clear DNS cache and reset TCP/IP settings
The following steps will reset all network settings for IPv6 and v4, so you must follow them. If you are ready for this, and you have information about all the settings (written down somewhere, for example), look in the “Start” menu command line and run it with administrator rights. Enter the following commands in the window that appears, confirming your entry by pressing Enter. After running each command, restart your computer and check the result.
- ipconfig /flushdns
- netsh winsock reset
- netsh int ip reset c:\resetlog.txt - this command will completely reset all connections and you will have to configure them again!
Clearing the DNS cache using the command line
You have a direct connection to your provider
The option when your computer is connected directly to the provider, bypassing the router, is now becoming less and less common, since the number network devices is growing steadily. But what to do if you have just such a connection? Eliminate possible problems with drivers as described above, and check that the connection settings are correct. Regarding the settings, the best option will contact technical support, since there are a lot of variations here.
Nothing helped at all
Maybe you're lucky and your ISP provides access using the new IPv6 protocol, the configuration of which requires knowledge of some subtleties. It should be noted that the expansion of the use of IPv6 is inevitable, since the address space of the previous version of the protocol, IPv4, has come to an end, and global network growing every day. Since your efforts have been wasted, and your network still hasn’t started working, then there is only one piece of advice - call a specialist. It is quite possible that the problem that has arisen is non-standard or that equipment replacement/repair is required to solve it.
There is Internet access, but the error remains
This situation may well exist. The reasons may be different - most often when connecting through a proxy server. However, there is only one solution. Press Win+R, enter gpedit.msc - this will take you to the local editor group policies. In the menu on the left, go through the following items: Policy “Local Computer" - Computer Configuration - Administrative Templates - System - Internet Communication Management - Internet Communication Settings. Now, on the right side of the window, find and enable “Disable active probing for network connection status indicator.” In Windows 10, this setting is called "Turn off active network connection health checks." Please note that now, even if there is truly no connection, the message will not appear.
Conclusion
This article collects the most common problems associated with the “Network without Internet access” error and suggests ways to solve it. We hope that the material was interesting to you and helped you overcome the difficulties you encountered.
Hello visitors to the blog site
All computer owners are familiar with such an unpleasant situation when the Internet suddenly disappears, precisely at the moment when it is so badly needed!
What should you do if you suddenly lose your Internet connection?
In the modern world it is difficult to imagine a person without a personal computer.
There is not a single acquaintance in my circle who does not have a computer or laptop; in extreme cases, there is at least a tablet.
And some people not only have a PC, but also more than one, plus a smart TV, smart phones and other devices that all require the Internet. Without which, the whole point of using all these devices is simply lost, except maybe just a telephone, which is primarily intended for calls, and then everything else.
Nowadays you can access the Internet almost from an iron or a meat grinder, I’m kidding of course, but who knows, anything can happen.
So, for the operation of all these devices, there is a Router, also known as a Router, capable of receiving a high-speed Internet signal, then distributing it without any wires to all your devices via a Wi-Fi network, which is very convenient, but not at all safe! Find out in detail what the dangers of WI-FI networks are and how you can avoid them.
But often the connection is lost and when trying to log in Web page site, a window appears with the message: Server not found, and below are usually written the possible causes of the malfunction.
In the system tray if you have hidden icons you may also see connection problems. Read about what the system tray is and how to enable the display of hidden icons in the article.
2 ways to restore the Internet
There may be several reasons for the loss of connection, but most of them can be fixed on your own, so do not rush to call your provider to file a claim.
- Solution 1
Right-click on the network icon, 2 items will appear: select Troubleshooting. We wait a couple of minutes while the computer solves the problem.
If, upon completion of the diagnostics, the issue is not resolved, but a window appears with an error like the DNS server is not responding or some other error as shown in my screenshot, then it makes sense to repeat the diagnostics again, if it still doesn’t help, move on to another solution.
I also want to warn you not to pay attention to those detected problems that the diagnostics will reveal, it’s unlikely that your cable is connected incorrectly, if it only recently worked or is completely damaged.
- Solution 2
- We turn off our computer, I wrote about the correct ways to turn off a PC
- We turn off the power to the router (router), from the socket or a special button on it, wait at least 3 minutes
- Turn on the router
- Turn on the computer
- Launch the browser to check the connection
After these steps, in 95% of cases the problem with the Internet connection is solved.
If, after this procedure, an Internet connection still does not appear, then most likely these are temporary problems with your provider, which are always quickly resolved by them.
Many people are familiar with the situation when you sit down at your computer and discover that your connection to the Internet has been lost. A very undesirable problem, especially if your work directly depends on the Internet.
To fix any problem, you need to find the cause of it.
Why is the Internet connected but not working? There can be many reasons for an Internet outage, both internal and external.
Let's look at the main problems of Internet outages associated with external factors.
What is a provider and what are external reasons
A provider is a company that provides you with Internet access services by connecting your computer to the global network.
All data that you send or receive via the Internet passes through its devices, and the provider is obliged to ensure the transfer of data.
External reasons why the Internet does not work mean that the problem originated outside of your home or the device that replaces it.
In such cases, it is quite rare to correct the situation on your own, as a result of which there is a need to contact the Internet service support service, that is, the provider.
No electricity
The Internet signal reaches your home after traveling quite a long way. On this path there is intermediate equipment that must be connected to electricity.
If the electricity is turned off anywhere along this path, the equipment will turn off and the signal will not pass through. You can't find out about this by just sitting at home. You need to call your provider.
The provider can use its equipment and software to trace the entire chain, find out where the problem is and fix it.
By the way, such breakdowns often occur during a thunderstorm or after a thunderstorm. Lightning protection devices are activated and the power is cut off.
In general, the weather began to deteriorate: strong winds, constant humidity, heavy rains, and especially freezing rains do not in any way contribute to the reliability of Internet connection channels. But they add more work for technical support of providers, and for users they add more dissatisfaction with denials of access to the Internet.
Something broke
On the long journey from the provider to your home, the provider's intermediate equipment may break down. This is not your equipment, it is not in your home, but due to its breakdown, there will be no signal in the house. It is impossible to find out about this while sitting at home. Again, you need to call your provider.
Everything that does not spoil, spoils too - this is what one of Murphy's laws says. Therefore, there is no chance that something in the chain of transmission of Internet signals to your house and apartment may deteriorate. Only the provider's technical support can fix this.
Even the provider’s server, through which all users, or more precisely, all the provider’s clients, gain access to the Internet, can break down. This, however, happens extremely rarely. Servers are becoming more reliable, they are duplicated, backed up, and provide uninterrupted round-the-clock operation. But you can still encounter a similar problem. Fortunately, very rarely.
It broke somewhere
Failures also include broken wires. Well, if a regular wire breaks, it can be “fused” and repaired. But, for example, a fiber optic wire cannot be connected without special equipment, which is not always available even from the provider’s technical support representatives.
Wires may break sooner or later. By various reasons. For example, my friends had a wire coming from the attic into their apartment that fell off the ceiling where it was lightly attached. The wire fell to the floor, and everyone stepped over it for almost a week. And then everyone got tired of it, and the wire was cut off. I had to call the provider's technical support.
It is practically impossible to splice the wires yourself. Yes, and dangerous. It is possible to confuse signal wires with low and safe voltage with power wires where there is life-threatening voltage. Do not try to repair the break yourself; call technical support.
Other problems on the ISP side
The provider's support service will be able to fix problems such as equipment breakdowns at the provider's premises, or in the attic (entrance) of your apartment building, or restore a damaged wire. And we have already written about this above.
But it is possible that unscheduled work is simply being carried out, about which, of course, you should have been notified in advance, but as usual, they forgot. The provider warns about scheduled or unscheduled work by email. But how often do we check our email? Even if often, did we indicate the right email in the agreement with the Internet provider to communicate with us? Most often, to which messages from the provider arrive, they are rarely opened and almost never read.
And then - it turns out that we were warned that in connection with such and such work there would be no Internet connection in the period from such and such a time and date to such and such a time and date. Forewarned is forearmed. If you do not read such warnings, then suddenly the Internet turns off. The most unpleasant thing is that many users who do not read mail find themselves in a similar situation at the same time. Everyone starts calling the provider at the same time to find out the cause of the problem, but as a result the line becomes overloaded and it can be difficult to get information.
Financial block
It's worth reminding yourself that when zero balance your account Internet connection is automatically blocked. Maybe you just forgot to top up your account? Think about this before you decide to contact support.
A support specialist will usually check your balance status. If you call, he may inform you that there is no Internet access due to a financial block. You need to top up your balance to access the Internet.
Alas, financial blocks can be wrong. The provider may mistakenly withdraw excess money due to, for example, a malfunction of equipment or software related to customer payments. Unfortunately, this also happens, and thus a financial block is automatically activated and the Internet does not work. In this case, you will have to be persistent in communicating with technical support provider, which in turn will prove that you are wrong. In general, it is better that there are no such overlaps.
Problems with the router
If you use it to access the Internet, then the simplest option why the Internet does not work is that the router is turned off. It just needs to be connected to electricity.
Sometimes another option helps. Turn off the computer, turn off the router and after a few minutes turn everything back on, it may help.
If the router is faulty, then such a reboot will not help, and the router will need to be replaced. However, it is difficult for an inexperienced user to determine that the reason for the lack of Internet lies precisely in the router. In this case, you have to call a specialist from the company that provides the Internet access service, that is, again from the provider’s technical support.
Problems of mobile Internet users
If you use mobile Internet, then there are no wires going to your house or apartment. You receive a signal from your provider via radio. But this does not mean that there are fewer problems on the provider’s side.
Firstly, so many users can connect simultaneously that the provider does not have enough power.
Then the signal may weaken, or the ability to access the Internet will be completely disabled, since in conditions of overload, mobile operators primarily provide voice mobile communications, and only after that everything else.
Secondly, in the place where you are, the mobile operator may not be able to connect you to the Internet at all.
Unfortunately, this means that this cannot be done in this particular place. It even happens that in one part of the apartment or house there is Internet, but in the other, opposite part - not. We have to, as they say, look for the most suitable place.
Third, You may run out of money in your account, because the Internet access service is paid, as a rule. Also Paid traffic may run out, there is still money, but it is not intended to pay for Internet connections.
Here you need to take care of timely invoices, as well as choose suitable tariff options, convenient for using the Internet service. Otherwise, you may be left without the Internet, sad as it may be.
It might also be trivial the modem overheats and stops working, which you use to access the Internet. Then you will have to stop the computer and wait until the device cools down. This happens in fast data networks, for example, those operating in the 4G (or LTE) standard.
In general, there can be problems on the mobile Internet, both on the provider’s side and on the user’s side.
Site blocking: some Internet pages do not work
It is possible that you visited a website and saw a message on your computer or smartphone screen: “Access to the resource is blocked.”
Rice. 1 Message on the screen that access to the resource is blocked
In this case, it is better to first close this message and then open another site, for example, Yandex or Google. If other sites open normally, this means that the Internet is working for you. The problem is not that the Internet does not work, but a separate site to which you are denied access.
Access to any site may be blocked by Roskomnadzor or a court. Or the Internet provider accidentally blocked the site by mistake. Below is an example of such a case from my experience.
Communication with the provider about blocking the site
I recently encountered a problem with a site being blocked. I open a page on my website and see a message on the screen that the page is blocked. I was surprised that all pages of my site opened without problems and without any messages, except for one page. I opened a supposedly “blocked” page through another Internet provider, everything works, there is no blocking. What to do in this situation? Why did my Internet provider accidentally block my page?
I wrote a letter describing my situation, attached a screenshot (shown in Fig. 1), and sent an e-mail to the support service of my Internet provider. I received this response from them: “Good afternoon, most likely this link, or more precisely, the resource is blocked by Roskomnadzor or Mossud. The solution to the problem is to look in the Roskomnadzor database for why the resource is blocked, and then contact us.”
I had to write to the provider's support service again about the fact that the page was blocked by only one provider. When accessing the Internet through any other provider, the page opens without problems.
After a long or more detailed communication With the technical support of the provider via E-mail correspondence, the problem was solved! And now all pages of the site open without problems.
Internet without problems - is it possible?
Modern data transmission systems, both wired and wireless, are becoming more and more reliable. And this is good, because, in this way, problems with Internet shutdowns become less and less.
It is unlikely that the Internet will ever become completely trouble-free. But now many users do not encounter such problems of lack of Internet, both on the provider’s side and on their computers. Even it would seem that they are not so far technical problems, such as, for example, financial blockages are eliminated faster. Providers offer so-called trust payments and other similar measures to restore normal operation of the Internet even in the absence of money in the user’s account
What to talk about technical things! Here, a lot of equipment is duplicated, servers are redundant, information transmission channels are made along different routes, again to increase reliability. And all this so that Internet access is always available, without interruptions, without weekends, without holidays, without restrictions.
This is the time we live in now. A time when many things are already becoming virtual, and payments, and shopping, and communication, and entertainment, and communication, and training, and development, and innovation, and so on and so forth. And the Internet is the very environment without which all this is no longer imaginable. That is why the requirements for its reliability and fault tolerance are so high.
I would like our Internet to never go down.
Most often they occur when the cable is disconnected or the router or modem is not working properly. First try running the Network Troubleshooter to see if it can diagnose and resolve the problem.
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