It's a scary moment when your computer connects to Wi-Fi, but the Internet doesn't work. Unfortunately, there is no single solution to this problem, since the error may be related to the operating system settings or the router.
We have compiled step by step guide which will help you fix the problem.
Where to look?
If you are facing the "no internet access" problem, then you need to look at:
- Router
- The device that is experiencing the problem
If the Internet does not work on all devices connected to the Wi-Fi network, then most likely there is a problem with your router/modem. You can also look at the Ethernet cable to make sure it is not broken or twisted.
If the Internet does not work only on the computer, while other devices connect fine to the wireless Wi-Fi networks, then the problem is with the adapter Wi-Fi computer or again with a router that cannot connect to the computer.
To fix the “no internet access” problem, you can follow these nine steps. So, let's begin.
1. Restart your computer and router
Yes, I know it sounds stupid, but most problems are solved with a simple reboot.
A good reboot is the solution to many problems with software and network connection. Turn off your router and wait 30 seconds before turning it back on. Additionally, you should restart your computer to ensure that it is also working properly. Once all devices have rebooted, try connecting again.
2. Check the signal indicators on the router
It's possible that the problem is with your Internet connection and not with your computer. To confirm, you need to check the indicator on the router and make sure it is lit.
Ideally, the lights on the router should be green and the Wi-FI indicator should be blinking. If you are unsure, contact your ISP customer support.
3. Use the built-in troubleshooting tool
If the ISP claims that the Internet is working properly, then there is most likely a problem with the WiFi adapter on your device. This can be easily fixed using the built-in troubleshooter that is available by default on Windows.
The built-in network troubleshooter on Windows can resolve, or at least report, most network problems. Click right click mouse over the network icon on the taskbar and select " Troubleshooting" Windows will begin searching for the problem and how to fix it. If the system cannot fix them, it will let you know what the problem is. After that, you can find a solution on the Internet, or ask in the comments below, we will try to help you.
4. Clear DNS
Sometimes an error in the DNS cache can cause problems accessing websites and you may think that the Internet is down. In this case, you need to clear the DNS.
Click on menu " Start" and enter " cmd" Next open command line on behalf of the administrator.
A command prompt window will open where you have to type “ ipconfig/flushdns» and press the enter key ( Enter). This command will clear the DNS cache.
5. Change the wireless mode on your router
If your computer has access to the Internet, when you connect the Ethernet cable directly, while through Wi-Fi internet does not work, then the problem may be with the wireless mode.
Routers support multiple wireless modes. For example, you may have encountered symbols such as 802.11b or 802.11 b/g or 802.11 b/g/n etc. So, b, g, n and ac are different standards wireless communication. B is the oldest WiFi standard, which covers a smaller area and provides lower data transfer speeds, while AC is the latest Wi-Fi standard with wider coverage and 1 Gbps network speed.
Generally, most people use wireless mode 802.11 b/g/n/. But sometimes old devices (especially old smartphones) do not work with this mode, so they connect to Wi-Fi, but there is no Internet.
One way to fix this problem is to log into the router's control panel through a computer, then find the section Wireless mode. Usually it is in settings wireless network (Wireless), where you set the name and password for the Wi-FI network. Next to Wireless Mode you will see a drop down menu, click on it, select 802.11b and save the changes. Now restart Wi-Fi on the devices that were unable to connect to the Internet and check if the problem has been resolved. If the Internet still doesn't work, try 802.11g wireless mode. If you are still unlucky, then look further for a solution to your problem.
6. Automatically obtain IP and DNS
If your smartphone or computer connects to another Wi-Fi network but does not work with your wireless network, there is a possibility of a DNS or IP address conflict. You can check this by ping your router via command line cmd line. If you get a time out response, then there is most likely an IP address conflict.
Ideally, you should configure your network settings to automatically obtain the IP address and DNS provided by your ISP. This ensures the least amount of conflicts. However, sometimes assigning a static IP address or changing the DNS server can help resolve Internet access problems. Conversely, if you are using a static IP address, then it would be wise to obtain an IP address automatically. In short, try changing the settings and see if you can fix the problem with Internet access.
To obtain an IP address automatically in Windows, press the keys Windows + R and enter " ncpa.cpl" in the Run dialog box that opens. When you press " OK", all your network connections will open. Right click on your network and select " Properties» in the context menu.
Now select " IPversion 4", and press " Properties"underneath it. In the next dialog box, select the option: " Obtain an IP address automatically" And " Obtain DNS server address automatically" Restart your computer and check your Internet access.
7. Problems with the network driver
Sometimes the problem with accessing the Internet is an old network driver. To update the network driver on your computer, press the keys Window+R and enter " devmgmt.msc" You will open the window " device Manager».
In the menu on the left, expand the section " Network adapters" and right-click on your network. Now select the option " Update drivers", and you will get two options to update the driver: manually and automatically (online).
Try connecting your computer to your router using an Ethernet cable to access the Internet. If the connection is established, click " Automatic search updated drivers", and Windows will automatically find and install the required driver.
In case you are unable to connect to the Internet via an Ethernet cable, you will have to manually download the latest driver from the manufacturer's website from another device and then transfer it to a computer without Internet access. Next, select the option “ Search for drivers on your computer" to manually install the latest drivers.
8. Reset the router to factory settings
This is a pretty tough option, but in most cases it solves all problems associated with the router. You can reset your router to factory settings. This allows you to fix the problem with Internet access. This also means that you will have to reinstall basic settings, password and other network parameters.
You can reset the router to factory settings by pressing the reset button on the router itself. Usually the reset button is hidden inside a tiny hole, so you'll need a ballpoint pen or toothpick. Press the button and hold it for 5-15 seconds until all indicators start flashing.
9. Call your Internet Service Provider
If none of the methods solved your Internet access problem, then you should let your Internet service provider do it. They will conduct a consultation over the phone, and if necessary, they will send a specialist to your home.
Summarizing
As I already said, there is no single way solve the problem with Internet access. The above tips should help you fix most software related issues. However, if the problem with accessing the Internet is related to the computer hardware - for example, the network card or router is broken - then you will have to turn to experienced specialists.
Unidentified network without Internet access is an error that the Windows operating system throws when there is a problem with . A variety of problems related to the local network and the Internet can cause this message to appear. In this material we will look at the most likely causes of this problem, and also give some recommendations for eliminating them.
The problem is on the provider's side.
The most common reason for the “Unidentified network without Internet access” error to appear is problems on the ISP side. Therefore, if this problem occurs, do not panic and change all possible settings. This will only make the situation worse.
Instead, call your ISP technical support and report the problem. If the Internet provider confirms that the problems are on their side (for example, engineering works), then you just need to wait until everything works. If the provider reports that everything is fine with them, then you can start looking for the problem yourself.
Router freezes.
Any router can freeze or malfunction, no longer serving the local network normally. This happens especially often with inexpensive models routers.
Fortunately, this problem can be solved quite simply. You just need . To do this, you need to disconnect the router from the power supply for a few seconds, and then connect it back.
Invalid MAC address.
Quite often Internet providers use network card for user authentication. A specific MAC address is associated with a specific user. In this case, if the MAC address is changed, the user’s access to the Internet is limited and he receives the error “unidentified network without access to the Internet.”
Therefore, if you changed the MAC address or connected the Internet cable to another computer (which has a different MAC address), then you need to change the MAC address to the one to which your Account from the Internet provider.
In order to change the MAC address you need to go to the "" section.
After this, a window with connection properties will open. Here we click on the “ Configure” button.
After making all the settings, close all windows by clicking on the “OK” button. After this, the MAC address should change. If this was the problem, then the Internet should work.
Incorrect connection settings.
Another one possible reason The error “Unidentified network without Internet access” occurs due to incorrect connection settings. Most Internet providers use automatic delivery. Therefore, if you enable manual configuration of IP addresses and specify them incorrectly, the Internet will not work. Instead, you got an unidentified network with no Internet access.
In order to fix this problem you need to open the Control Panel and go to the " Network and Internet – Network and Sharing Center shared access " Here you need to click on the link " Connection via local network ».
After this, a window with connection properties will open. Here you need to highlight the item “ Internet Protocol Version 4 (TCP/IPv4)" and click on the " Properties " button.
In the window that opens, you need to select the items “ Obtain an IP address automatically" And " Obtain DNS server address automatically».
After enabling these functions, you need to close all windows by clicking on the “OK” button. If this was the problem, then the Internet should work.
Incorrect router settings.
If your computer is connected to the Internet via , then the reason for messages about an unidentified network without Internet access may be incorrect settings on the router. In this case, you need to configure the router correctly. If you have difficulties setting up your router, consult your technical support your Internet provider. Perhaps your provider provides services for setting up routers. As a temporary solution to this problem, you can connect the Internet directly to your computer.
Hello.
Without any kind Windows errors, it would probably be completely boring?!
I don’t have to deal with one of them, and I have to deal with it. The essence of the error is as follows: access to the network is lost and a message appears in the tray next to the clock "Unidentified network without internet access"... Most often it appears when network settings are lost (or changed): for example, when you change settings on your provider or when updating (reinstalling) Windows, etc.
To correct such an error, most often, you just need to correctly set the connection settings (IP, mask and default gateway). But first things first…
By the way, the article is relevant for modern Windows operating systems: 7, 8, 8.1, 10.
How to fix the “Unidentified network without Internet access” error - step-by-step recommendations
Rice. 1 A typical message about such an error...
Have your provider's network access settings changed? This is the first question I recommend asking the provider in cases where you have the day before:
- did not install updates on Windows (and there were no notifications that they were being installed: when restarting Windows);
- did not reinstall Windows;
- didn't change network settings(including not using various “tweakers”);
- did not change the network card or router (including the modem).
1) Checking settings network connection
The fact is that sometimes Windows is not able to correctly determine the IP address (and other parameters) to access the network. As a result, you see a similar error.
Before setting the settings, you need to know:
- IP address of the router, most often it is: 192.168.0.1 or 192.168.1.1 or 192.168.10.1 / password and login admin (but the easiest way to find out is by looking at the manual for the router, or the sticker on the device case (if there is one). Perhaps an article about how to go into the router settings will help:);
- if you don’t have a router, then find the network settings in the agreement with the Internet provider (for some providers, unless you specify the correct IP and subnet mask, the network will not work).
Rice. 2 From the TL-WR841N router setup guide...
Now knowing the IP address of the router, you need to change the settings in Windows.
- To do this, go to panel Windows management , then to the section network and sharing center.
- Next, go to the “ Change adapter settings", then select your adapter from the list (through which the connection is made: if connected via Wi-Fi, then a wireless connection, if a cable connection, then Ethernet) and go to its properties (see Fig. 3).
- In adapter properties go to properties " Internet Protocol Version 4 (TCP/IPv4)"(see Fig. 3).
Now you need to set the following settings (see Fig. 4):
- IP address: specify the next IP after the router address (for example, if the router has IP 192.168.1.1, then indicate 192.168.1.2, if the router has IP 192.168.0.1, then indicate 192.168.0.2);
- Subnet mask: 255.255.255.0;
- Default Gateway: 192.168.1.1;
- Preferred DNS Server: 192.168.1.1.
Rice. 4 Properties - Internet Protocol Version 4 (TCP/IPv4)
After saving the settings, the network should start working. If this does not happen, then most likely there is a problem with the settings of the router (or provider).
2) Setting up the router
2.1) MAC address
Many Internet providers bind to the MAC address (for the purpose of additional protection). If you change the MAC address, you will not be able to connect to the network, and the error discussed in this article is quite possible.
The MAC address changes when you change equipment: for example, network card, router, etc. To avoid guessing, I recommend finding out the MAC address of the old network card through which your Internet worked, and then setting it in the router settings (very often the Internet stops working after installing a new router in the house).
Rice. 5 Setting up a Dlink router: cloning the MAC address
2.2) Configuring initial IP issuance
In the first step of this article, we set the basic connection parameters in Windows. Sometimes, the router may display " wrong IP addresses", which were indicated by us.
If your network still does not work, I recommend going to the router settings and setting up the starting IP address on the local network (of course the one we indicated in the first step of the article).
3) Problems with drivers...
Due to problems with drivers, any errors are possible, including an unidentified network. To check the driver status, I recommend going to device Manager (to launch it, go to the Windows Control Panel, switch the view to small icons and follow the link of the same name).
In Device Manager you need to open the " network adapters » and see if there are any devices with yellow exclamation marks. Update the driver if necessary.
That's all for me. By the way, sometimes such an error occurs due to the inexplicable operation of the router - either it freezes or crashes. Sometimes a simple reboot of the router can easily and quickly fix a similar error with an unknown network.
Best wishes!
Owners of devices running a family of operating systems Windows systems, with varying frequency encounter problems when making an automatic network connection, regardless of the use of wired technology or Wi-Fi router. The first sign of a problem is an icon exclamation mark in a triangle that appears on the network connection icon. If you go to the Network Connections Administration Center, you will see “unidentified network without Internet access” in place of the name of your access point.
Let's look at the reasons for the error. It occurs when a physical connection has taken place, but the settings of the network equipment on your laptop or computer do not correspond to those installed on the router or network equipment of the provider.
The reason for this may be:
- an operating system update that resulted in changes in network equipment settings;
- installation new version drivers for network or wireless equipment that caused an error in the settings;
- malfunction on the provider side;
- Problems with the router during a wireless connection.
Options for solving problems as their complexity increases
Often to troubleshoot problems with unidentified networks system administrators It is recommended to go straight to manual setting communication protocols. We believe that this approach is not entirely correct, so we suggest you follow the algorithm we have developed for localizing a problem with a network or Internet:
If after all the steps taken the problem is not resolved, contact your provider again to call a technician to your home.
FAQ
Which connection causes the error without network access to occur more often?
Because there are many causes of network connection errors, it is difficult to pinpoint which type of connection is statistically more common. If you are using a cable connection, switch to wireless network can be considered as an alternative method to solve this problem.
Is there a universal method to counter this problem?
Unfortunately, it does not exist unless you seriously consider moving to other OS. Some Windows errors confidently migrate to every new OS and are considered by some users as a hallmark of Microsoft products.
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