Very often an emergency situation catches us unexpectedly. An accident, an unfortunate fall or collision, a sharp attack of pain. Perhaps it was not you who felt ill, but your companion or even a stranger on the street. There's no time to run to a pay phone; Fortunately, we almost always have a mobile phone with us.
How can you be prepared for an emergency call to doctors in any situation? Let's try to figure it out.
Let's start with the good news: there are ways to call an ambulance from your mobile phone. And you can now spend five minutes on this article to necessary information stuck in your memory and in your phone’s address book. First, let's answer popular questions.
Frequently asked questions about calling an ambulance from cell phone
- Are calls to an ambulance number charged?
- No, not a single operator. To others' numbers emergency services You can also call for free.
- And even if there is no money in the account?
- Moreover: even if you have a negative balance. Emergency calls (including ambulance) is accepted by any operator.
- How to make a call if your smartphone does not have a SIM card?
- You will have to call 112. The first operator who picks up your signal will transfer it to a single call center. Your location will be detected by base stations who registered your call.
- Is it possible to call an ambulance via Skype?
- No. The terms of the agreement explicitly state that Skype is not intended for calling emergency services. The same applies to Viber, WhatsApp, Tango and other similar services. Therefore, even if you have installed applications for calling over the Internet, you will have to make calls in the traditional way.
- Does the number depend on the phone model and operating system?
- No. Only from your operator.
- How quickly will the ambulance respond to such a call?
- As usual. If the doctors are ready, they will leave immediately. If you are close to the hospital, they will be quick. If you are unlucky and you are far away, you will have to wait.
Mobile emergency call numbers for different countries
It is unknown in which region you will suddenly need to call an ambulance. If you can easily remember the number to call an ambulance from a mobile phone in your country, then in other countries everything is not so obvious. Asking passersby to call an ambulance can be difficult due to the language barrier. Let's try to give a table of numbers in some countries of the world.
- Russia - 030(MTS, Megafon, Beeline, TELE 2, U-tel), 903 (SkyLink, Motive), 112 (general rescue number)
- Ukraine, Belarus – 103 (ambulance), 112 (rescue services)
- Bulgaria – 150
- Moldova – 903
- Poland – 999
- Czech Republic – 155
- Croatia, Montenegro – 94
- France – 15
- UK – 999 (single number for all emergency services)
- Spain – 112 (single number)
- Georgia - 113
- Türkiye – 112
- Egypt – 123
- Thailand – 1554
- Israel - 101
- USA – 911 (single number for all emergency services)
- Japan, South Korea – 119 (easy to remember: 911 backwards)
Before traveling to a particular country, write down the corresponding number in notebook your phone and add to Favorites. Let us remind you that calling an ambulance is often made for an urgent matter, when seconds matter.
And, if you are traveling to foreign countries, learn at least a few English words - so the likelihood that you will be understood at the other end increases significantly. You most likely won’t have time to look into a phrasebook.
We hope you never need this material. But if troubles happen, it is better to meet them in readiness,
It's no secret that Skype is used by a huge number of users all over the world. This program is convenient and, importantly, allows you to make free video calls to almost any country. However, sometimes there are problems in its work. Let's look at the most common of them, reasons and solutions.
If you're having trouble connecting to Skype, it's entirely possible that the problem is due to your network connection speed. First, check if you have access to the Internet. After that, check your connection speed. You can do this using special utilities or on online services. If the speed is low, the program automatically does not allow you to make a call.
If your problem is related to a specific subscriber, check whether you are authorized by him. It's easy to do - look at your avatar. If instead you see a silhouette with a question mark, then most likely he has not added you to his contact list. Also, when making a call, pay attention to the subscriber’s network status icon, whether he is online and whether he can make calls. Correct this and try connecting again.
Microphone problems
If Skype drops the call, let's see what to do next. Sometimes the reason may be a problem with the microphone. In this case, you can make a call, but as soon as the contact you want to connect with picks up the phone, the connection is lost. If the situation is familiar, then most likely you will need to check the operation of the microphone. To do this we do the following:
- Click Tools.
- Go to the Settings section.
- Select Sound Settings on the right side of the window.
- Let's look at the top Microphone block.
First, make sure that the program uses the correct device. Laptops use a built-in microphone by default. If you want to connect another one, select it next to the corresponding inscription. Also pay attention to the green slider indicating volume. Place a highlight in the checkbox next to the offer automatic settings devices.
Additionally, the problem may be with the microphone drivers. The simplest solution is to remove them through the Task Manager or update the drivers first. Next, restart the computer. We connect the microphone (if it is not built-in), wait until the drivers are installed again. This happens automatically. Now we check if the problem is fixed, usually this is enough, and the connection is restored.
Advice. Some people complain that “when I call on Skype there is no dial tone.” It is quite possible that the problem is in the operation of the speakers, which can be checked in the same place as the operation of the microphone.
Problems with the video camera
If there is a problem with the video camera, then the interlocutor will not be able to see you, even if the connection has occurred. First, check whether the drivers are installed on the device and whether there is a conflict. To do this, open the Task Manager and find the camera (it is located on the Imaging devices tab). There should be no exclamation marks or red cross next to the name. If they still exist, then the driver will need to be removed and reinstalled.
If you are having problems with calls on Skype, first try to figure out why this happened. It is quite possible that the connection with another contact occurs due to the fact that he himself does not reject the call. If such a situation is excluded, then we look for a problem in the operation of audio and video devices that are “responsible” for communication. Sometimes the reason may be incorrect settings programs. It is quite possible that you or the subscriber have settings set in such a way that audio or video calls are prohibited, which will need to be corrected.
Ask your child and your parents to give the ambulance number; chances are you will be unpleasantly surprised by the answer. For the right answer, we turned to the experts.
Call by phone
This is what he told us Stanislav Manerov, director of the company "Space of Safety", instructor-methodologist of children's and adolescent programs at the School of First Aid:
“All two-digit telephone numbers 01, 02, 03 in Moscow were replaced a year ago with three-digit ones: 101, 102, 103. There are about ten more emergency numbers, a complete list and another important information can be viewed on our website:
The main number for calling emergency services in Russia is 112. C mobile phone The number operates throughout Russia and Europe. This number can also be dialed from a landline; it is valid in most regions of Russia. Does it work in yours? Before giving the number to your child, you need to check.
Safety School program instructors tell children that this phone number is very easy to remember: 112 – one mouth, one nose, two eyes.
You can call from the emergency number 112:
– if there are no funds in your account,
– when the SIM card is blocked,
– in the absence of a phone SIM card.
The child must be told: “If something happens to you, you need to see if there is an adult next to you and turn to him for help. If there is no adult, you need to call, give your name and age and talk about the situation, say that there are no adults around.”
And be sure to add that as soon as an adult appears nearby, you must definitely ask him to call back, because most alarm services do not accept children's calls.
Not all services have caller ID; unfortunately, you can’t count on them to call you back.
It is advisable for older people to have a phone with them even in an apartment. Situations may be different. Of course, if a person has a stroke, he will not be able to call an ambulance, so regularly call your loved ones.
We must remember that an ambulance is also help desk, there is a doctor there who can recommend something. Although he won’t make a diagnosis over the phone, he can suggest some basic things. For example, if you feel very bad and are in doubt - call a doctor from the clinic, who will come in a day, call the emergency room, or still call an ambulance, in this case the dispatcher will switch you to a specialist who can competently advise you.
If for some reason the operator does not want to take the call, ask to be switched to the doctor on duty. The operator is obliged to do this. But if he suddenly refuses, you need to dial the number again, explain the situation to another operator and ask to connect you with the doctor on duty.
Keep in mind that the ambulance does not issue any documents; it will not give you a certificate or sick leave. Therefore, calling an ambulance to document your absence from work is useless for you and harmful for others. Having responded to such a call, doctors may not be able to reach someone who really cares.
Ambulance - to save lives. You need to remember this and not call her in vain, for example, in order to measure your blood pressure. Everyone seems to know about this, but at every ambulance station there is a list of grandmothers who call the team often and for no reason.
– What should you do if you don’t have a phone at hand, but you have a computer? Is it possible to call an ambulance via Skype?
– Each Skype subscriber entered into a service agreement with the service and checked the “agree” box. But few people remember that this agreement states that Skype cannot be used to call emergency services.
Exists mobile app“Rescuer” from the Russian Ministry of Emergency Situations, which includes an emergency dig. If you press it for 5-10 seconds, the coordinates are sent to the Ministry of Emergency Situations and they call you back.
– What if a person cannot speak? Can I call an ambulance via SMS?
I have never heard of this, but it is quite possible that such a service exists. Although, to be honest, I doubt it. The fact is that the ambulance is not obliged to respond to all calls. If firefighters respond to any call, then the ambulance dispatcher assesses how life-threatening the patient’s condition is and chooses: who according to their profile, who to send to the clinic, who to the emergency room, which will arrive within 24 hours. In the case of SMS, it is more difficult to weed out a false call.
How to call an ambulance silently?
Ambulances are planned to be equipped with video communication. This proposal was made by the Russian Ministry of Health. As part of the creation of a unified centralized dispatch service for ambulances, it is planned to equip the vehicles with special equipment capable of receiving audio and video calls. According to the idea of the Ministry of Health, the ambulance team will be able to study information about his illnesses in the electronic medical record on the way to the patient. The innovations will operate on the basis of the “112” system. According to experts, it will take about 50 thousand rubles to equip one machine.
Ambulances can be equipped modern equipment for video communication. It is assumed that dispatchers, if necessary, will be able to conduct an audio and video communication session with a team of doctors. Representatives of the Ministry of Health told Izvestia about this. A source close to the department explained that we are talking about tablets or similar devices - a final decision on the type of devices has not yet been made.
The ministry said that audio and video communication between the ambulance and the hospital can be maintained throughout the entire journey: both to the patient and, if necessary, during his hospitalization, in order to be able to receive advice from relevant specialists online. Experts note that the innovations will help avoid controversial issues in the work of the ambulance team, as well as provide the patient with better quality care.
According to the Ministry of Health, after the ambulance team receives a call, it will have access to information from the patient’s electronic medical record. Even before arriving at the site, doctors will be able to familiarize themselves with the health status of a particular person. Now doctors ask the patient for this information.
Ambulance teams using tablets will receive all information about the call and, subject to integration of the system with the regional medical information system, will be able to access the patient’s electronic medical record and online warn the medical organization about the call, which will ensure continuity of the pre-hospital and hospital stages, - explained the Ministry of Health.
They recalled that integration is now being carried out in the regions of Russia information system with a system for providing calls to emergency services by single number"112".
Chairman of the board of directors of the auditing and consulting group Gradient Alpha Pavel Gagarin said that about 50 thousand will be required to install audio and video communication in the car. At the same time, he believes that if the Ministry of Health holds a tender for the purchase and installation of equipment according to all the rules, it will be possible to reduce costs by 20–30%.
Yuri Zhulev, a member of the public council under the Ministry of Health, believes that innovations, no matter how much they cost, will help improve the quality of medical care.
Using audio and video communication, the ambulance team will be able to consult with more professional specialists if necessary. This can help in a number of regions, the expert believes.
He said that the public council supports the introduction of various types of IT technologies into the healthcare system, but we must not forget about the basic requirements. For example, it is necessary to expand the ambulance fleet - then, even without new technologies, the time for doctors to arrive to the patient will be reduced.
And the fact that now the ambulance team will be able to receive information about the patient they are going to will help to significantly reduce the time for making decisions, to understand what kind of assistance needs to be provided, whether it is necessary to hospitalize. Even before arrival, doctors will know what the patient is suffering from and what allergic reactions there are. In some cases, this can save someone’s life,” said Yuri Zhulev.
According to the Ministry of Health, the Russian ambulance fleet contains 20,738 vehicles.
Since August 6, visitors to the Russian-language Skype website have been greeted with a warning: “Skype is not intended for calling emergency assistance. Skype is not a replacement regular phone, and cannot be used to call emergency services." Until this point, the inscription could only be found in separate subsections devoted to interaction with fixed and mobile communication networks.
Phil Wolff, editor-in-chief of Skypejournal.com, says: "This warning has been on Skype sites for years." However, unlike the English version of Skype.com, the Russian version contains only three mentions of the impossibility of calling emergency services.
Mr. Wolff explains: “Skype is thus declaring that it is not subject to city and town regulation. cellular communications" According to Mr. Wolff, when calling an emergency service, the telecom operator must determine the location of the caller and transmit this information to the destination, while Skype “does not know where you are.” “This is due to the specifics of VoIP telephony,” explains Mr. Wolff. “You can use Skype from work, from home, through a firewall, or from your mobile phone.”
Note that in countries with a more developed regulatory framework for IP telephony, there are systems to compensate for this shortcoming. However, all of them are focused on the open SIP protocol and do not support Skype. However, according to Mr. Wolff, there are no counter initiatives from Skype.
In addition, according to Mr. Wolff, "this helps Skype avoid the costs of organizing emergency communications in more than 100 countries around the world."
Other VoIP operators in Russia, including those using SIP, are in a similar situation. Finam analyst Vladislav Kochetkov shares Mr. Wolff's opinion that companies operating in this market are not interested in additional costs for communication with emergency services. To date, this service is not provided by any Russian SIP operator, says Mr. Kochetkov.
Such a warning - and the corresponding provision in license agreement Skype - contradicts the current law “On Communications”, which requires the operator to provide the subscriber with the opportunity to call emergency services free of charge at any time. According to the PR director of Tario ( trademark SIPNET) Sergei Belovolov, problems in this regard do not arise because VoIP providers are not actually telephony operators - and, accordingly, do not fall under the jurisdiction of this paragraph of the Law “On Communications”.
However, similar requirements are imposed on VoIP operators by the legislation of other countries. Thus, the US Federal Communications Commission requires companies providing IP telephony services to provide subscribers with access to emergency services. Since 2004, when, as Mr. Kochetkov noted, this initiative began to develop in the United States, the necessary legal and technological framework has been developed, which has no analogues in Russia yet.
It is likely that, along with encryption inaccessible to SORM, this fact made Skype (as well as decryptable SIP telephony) an object of criticism from telecom operators and government officials. Mr. Belovolov is confident that the most likely compromise between the parties would be the creation of a unified numbering system for all telephony operators. Such a system will unify and, therefore, simplify the mechanisms of interaction between service providers voice communication, emergency services and subscribers.
Loading...
