: And Internet IP telephony service. Provides its services for more than 10 years. The essence of the service is to give users the opportunity to make calls and send SMS messages from the site to mobile phones in different countries, while being anywhere in the world at the lowest possible rates.
An important function of this service is the ability to send SMS messages. In this case, the user receives the following benefits:
- sending SMS to any number mobile phone in the world at low tariffs;
- the ability to receive messages to numbers in 14 countries purchased from Zadarma.com;
- sending a message is carried out using a website, mobile phone or PC.
Reception of messages is carried out using the Zadarma program forAndroid or iOS, by e-mail. The client can also set the message to be forwarded to a personal mobile number.You can learn more about the possibilities of sending and receiving messages directly on the organization’s website.
The reason for the low cost of services is that the resource bypasses roaming. There is no charge for the connection, for calls between Zadarma subscribers, or for calls to direct numbers purchased on the site (exceptions are 800 numbers). Prices for tariff packages (there are five of them) are indicated in USD, including taxes.
If calls are made to numbers that are not toll-free, on the website you can familiarize yourself with the scope of services provided for such a case and determine the tariff. For example, the “Corporate” tariff package offers 5,000 free minutes to 90 countries for a monthly fee of around $85.
Zadarma.com primarily focuses on:
- Clients whose relatives or business partners live abroad.
- Freelancers finding their clients through outsourcing.
- A business whose branches are located quite far from each other (in remote regions).
- Call centers covering a vast territory (including entire countries).
- Enterprises whose head office is located in one country and whose production is carried out in another.
Also, the “Zadarma.com” service can be used within one country - with the condition that when calling from one region to another, roaming charges will be required.
The company offers its clients participation in affiliate program. The resource pays an additional 10% of each account replenishment made by an invited referral. The amount is credited every month on the 1st and 15th, but in order to withdraw it, the minimum amount must be $50. Withdrawals are carried out through popular electronic payment systems; they are processed within three days.
The service has the ability to make calls from a PC or mobile devices. To make calls, you must go through the standard authorization procedure on the company's website. Then open the “Call from the site” section, specify the desired number, and click on the call button.
Cloud PBX is a modern trend. It's convenient, practical and phenomenally fast. And in these difficult times, the zero “issue price” has become a decisive argument for many. And the Zadarma service will give you the opportunity to “hold” all office PBX right on your smartphone.
Who needs a virtual PBX and why? First of all, this is instant telephony for anything, from a country house to an office and an enterprise. A simple and effective solution that does not require expensive equipment or qualified specialists to configure it. With a virtual PBX you really get “everything at once”, including a multi-channel telephone number. As well as many additional services that are already configured for you and completely ready for use. To fully install telephones in an office or enterprise, you need Internet access; everything else has already been done. It looks tempting, but how reliable is all this? Can you trust “someone else’s uncle” with such an important aspect of your business? It’s possible, but the key question is choosing a partner. The Zadarma company will soon celebrate its first 10 years on the market, more than half a million registered users in 40 countries have already appreciated high quality and reliability of service. "Zadarma" works with largest operators communications, and uninterrupted service is guaranteed by four independent data centers located in different countries. Any questions from simple to the most technically complex are resolved by a multi-level customer support system that operates 7 days a week around the clock.
Is there a catch?
Everything looks unusually attractive: there is no need to buy or configure anything, all services are offered for free and with free technical support. My first thought is that this doesn’t happen, there must be a catch somewhere? Believe it or not, there really is no catch. The Zadarma company receives its money only for outgoing calls from clients at humane IP-telephony prices (or incoming calls, if we are talking about Toll Free numbers. Plus they can charge a nominal fee for renting a landline number. For example, a Moscow direct number in code 499 will cost only 120 rubles per month. And a number in the prestigious code 495 will be given for free if there were more than 700 incoming calls per month. By the way, when registering, they are not afraid to give 20 rubles for calls so that you can evaluate the quality service even before the first replenishment of the account.
The expenses of each individual user may be small, but more than 500 thousand registered customers around the world are a serious number. Therefore, the company can afford to keep prices low and provide customers with plenty of free services just “for beautiful eyes”, making money on the number of users. For the same reason, the virtual PBX “Zadarma” works flawlessly: all the flaws in setting up and adjusting the main services were corrected many years ago, and new services are thoroughly tested before launch. “Your own” PBX in the back room may seem more reliable, but in reality it’s the other way around. Even from the point of view of equipment reliability: not every enterprise can afford its own server in a data center, and Zadarma has four such data centers.
Where to begin
The “scary” word ATS performed by “Zadarma” is in fact not scary at all, no special education is required from you. Register, select the phone number you like, go through several simple steps in the "Setup Wizard". Half a million Zadarma clients in 40 countries have managed to get connected, and so can you. The website promises “PBX in 5 minutes,” but it takes someone completely unfamiliar with IP telephony about 30 minutes. Operations step by step:
- Register on the site ( big button above), check your connection and top up your account for free, list of top up options. It seems that every conceivable and inconceivable way is present, from credit cards, QIWI and WebMoney to exotics such as Z-payment. It’s easier to say what the account cannot be replenished through: I didn’t find a transfer by Russian Post in the list.
- Select and buy a number. This will take some time. There are a lot of available rooms, and there is a great temptation to rummage through the list and choose a prettier number for yourself. To obtain a number, you need to send a scan of your passport; documents are checked during the day. There is nothing to be done, the legislation requires it, and “Zadarma” operates in Russia legally and officially.
- Now turn on your PBX in your personal account and go through the “Setup Wizard”. Nothing complicated: you can create internal phone numbers(up to 50 pieces), set up a voice greeting, set up a sequence of internal numbers to which calls from “outside” will be received. And other little things. For example, by specifying your city from the list, you can dial a local number not in international format.
- The last step is to download and configure programs for calls from a computer, tablet and smartphone. There are different apps for everyone operating systems, on smartphones with Android OS older than 4.x, you can use the built-in SIP client.
The easiest way would be to use the “branded” client “Zadarma”; you won’t have to configure almost anything in it. Not only simpler, but smarter, since the company’s client turned out to be convenient, intuitive and attractive in appearance.
Read friendly reviews on Google Play, or better yet, try it yourself. That's all, you can get to work.
Additional "buns"
Of course, a virtual PBX has many additional features and functions, just not everyone needs them. But why not, since all these services are free? For example, even if you use a virtual PBX exclusively from a smartphone, you can still set up forwarding from your internal number to your cell phone based on the “unavailable” sign. In the Zadarma client, select “Available for incoming calls only when Wi-Fi connection"and then outside the Wi-Fi coverage area you will receive calls to your mobile number. The main thing is that in this “hybrid” mode, not a single call will go unanswered. However, you can also set forwarding to voicemail.
But what if, on the contrary, you work strictly from 9 to 17 and don’t want to be disturbed by calls in the evening and on weekends? No problem, the answering machine with voice mail will take care of this, which will turn on according to the specified schedule. Conversations on any of the internal numbers can be automatically recorded and received recordings to your email address.
You may need to set up a caller ID (if two or more numbers are purchased), your interlocutor will display one of the numbers registered in “Zadarma”. For example, the Moscow city car you bought. You can enable automatic faxing (yes, some people still send faxes), then the documents sent to you will be sent to your email address.
And many more useful and pleasant little things. For example, " White list» individually for each internal telephone number. A call from a number included in this list is immediately routed to the specified extension number, bypassing the standard greeting and voice menu.
The setup process may seem complicated, but in practice everything is intuitive and clear. Moreover, you only need to do this once, but as a result you will get modern telephone services, perfectly tailored to your needs.
Flexibility
Don’t forget that calls within your network (that is, between internal PBX numbers) are free for all employees. But the main thing is complete flexibility and scalability cloud PBX. It is equally suitable for an enterprise or small call center, as well as for employees who spend a lot of time traveling. Or even live in another country, why not? The caller will not even guess about this when dialing a regular Moscow phone number. And vice versa, by purchasing a telephone number in another country, you can organize a virtual representative office of your company there.
All PBX functionality is available from a smartphone or tablet, and modern technologies high-speed data transfer does not tie you to Wi-Fi networks for free communication. 4G is especially good for these purposes with its minimal response time (ping).
SIM card for roaming
Finally, we cannot fail to mention the special “Zadarma” SIM card for roaming; we wrote about this unique product last year.
A SIM card for roaming perfectly complements the virtual PBX “Zadarma” and allows you to receive calls and make calls yourself, as if from your office number “Zadarma” when traveling around the world; in many countries, calls at symbolic prices for IP telephony. Again, thanks to the fact that all your incoming and outgoing calls (Callback) are processed by the Zadarma server. Having your own virtual PBX, God himself ordered that you use such a SIM card when traveling, as they say. This is such a successful complex product.
Related links
IP telephony is a service that connects possibilities telephone communication and the Internet. This technology applicable in cases where:
- It is necessary to contact the contractor or customer located anywhere on Earth;
- The person or family you need is abroad, and it is important to find an economical option for conversations;
- International or long-distance calls are a significant part of business costs and there is a desire to reduce it.
We begin our review of the zadarma IP telephony service with services and functionality:
Calls
Calls from a computer
Make calls comfortably without interrupting your activities at the computer and without holding the device awkwardly. Using IP telephony and a PC, it is possible to call a subscriber anywhere in the world on a cell phone or office/home phone. The person “on the other end of the connection” may not know that the conversation is taking place using a computer.
Two ways to call from PC:
- dialing from the site, which helps to instantly perform communication operations;
- installing a program on your computer (especially convenient for private use).
Calls from a tablet or smartphone.
It is possible to use IP telephony using these gadgets if you have a high-quality Internet connection.
Office PBX and IP phone
To use Zadarma's functionality, ordinary VoIP equipment (with SIP protocol) is sufficient: an IP device that looks like a regular one or an IP gateway with connection ports standard telephones, or mini office PBX.
SIP devices operate exclusively from the network. They make it possible to easily communicate at budget rates with the right city planets.
Back call
If there is no network, outgoing calls are made using the CallBack service.
Phone numbers
Call forwarding makes it possible to receive calls when there is no Internet connection.
Virtual PBX
A telephone exchange created for the office based on the latest current technologies. It is located on servers. There is no need to spend money on special equipment for a cloud PBX and add telephone lines and wiring to the office space. The virtual station operates from the network and simply creates an office and work area anywhere.
Widgets for websites
Widget call back
By enabling the free CallBack widget from Zadarma on the page, the process of converting visitors to your own website into leads begins.
Call Me Widget
All guests who have speakers and a communicator (for example, a microphone) without additional charges. effort, one click contacts representatives of the site on which this option is installed. Moreover, the conversation is free for both visitors and the company.
SMS from Zadarma:
Contacts via SMS to any cell numbers carried out at the cheapest possible rates. They receive messages from a dozen countries. The system allows you to send SMS from a website, PC or cell phone.
Application. How to use it in life, business, business or project
To use the service, just register! It's very easy to work with.
All instructions for use are located in the system’s personal account (available after registration). It is possible to call through the Zadarma website or use your own equipment. To test the system and communication quality after registration, the client receives 20 rubles. to a personal account.
Why redirect?
When this service is enabled on a direct number or another, its incoming calls are sent to a phone number specially specified for this purpose.
For example, a person in Chelyabinsk has a mobile phone as a means of communication, but needs to talk with customers/partners from the capital and Beijing. A smart solution is to enable forwarding to a mobile phone in Chelyabinsk. Then, people call local subscribers, calls come to the specified cell phone.
Using the Zadarma virtual PBX gives you:
- free office telephone service in a couple of minutes;
- general telephony for offices located anywhere;
- budget call center (receiving calls)
- multi-channel number in any city on the planet;
- forwarding within the office or outside the office (to cell phone);
- free call back widget;
- integration of virtual PBX with Bitrix24, Planfix and API interface for other systems;
- access to use physical individuals and companies.
CallBack widget:
– increases page conversion;
– increases the number of sales;
– helps visitors understand the features of the product;
– reduces the percentage of departures from the site.
By connecting the widget, the customer has:
- a convenient way to communicate with visitors of your own Internet pages;
- increased conversion due to an increase in the number of contacts from pages;
- those. support available around the clock;
- the simplest and fastest communication tool that does not require leaving the page.
Order a call back via WAP
To save traffic, you can get a direct link on the website to call the callback and save it in your phone bookmarks. Because There is no outgoing connection, the call becomes completely FREE.
Review of zadarma IP telephony service based on customer reviews
Having connected the vehicle, the “PBX Settings Wizard” starts working in your personal account, helping you to easily configure the system functions.
Zadarma, pros:
- the cost is quite favorable;
- good communication (high quality of communication at any chosen tariff!);
- those. support 24/7, unlike the service. This helps to quickly resolve emerging issues and activate options of interest;
- security and confidentiality of communication;
- free calls within the network, and to more than a hundred countries and major cities of the Russian Federation - the Zadarma widget is free, only calls to the client are paid at the most budget prices;
- free access to your personal number from anywhere.
Also a large number of those. IP telephony capabilities (SIP trunk support, CallBack, CallerID transfer, etc. noted by system users).
Cons of the service
After getting acquainted with Zadarmai and analyzing the reviews, it is noted that connecting about 25 - 35 numbers to one passport is somewhat difficult. Several customers will be required, and the verification time will extend accordingly. An impressive number of numbers are recommended to be registered as an individual entrepreneur or LLC.
Slow and unfriendly support.
Some are not satisfied with the confusing setup instructions and the “poor interface” - the outdated appearance of the site and personal account.
Zadarma is an IP telephony service that allows you to connect individual phone numbers in different countries of the world, create and configure PBX and use additional services. In this case, both the number and the PBX will be virtual: thanks to cloud technologies you will enjoy all the benefits of good communication, even if you have not purchased special equipment or rented an office. Let's figure out how it works.
How to connect a virtual number
In order to get a direct city number, you just need to register on the website, top up your account and choose where your number will be based.
You can be anywhere in the world, and your number will be linked to the selected city or country (the service is offered in more than 70 countries around the world). For the Moscow number there are special conditions that require free connection and no subscription fee.
To test the work you can use toll-free number, when calling, you need to enter additional numbers. True, tariffs for IP telephony are minimal, so even at the initial stage of business virtual number most companies can afford.
How to create a virtual PBX
For the full operation of an office, if more than one person works in it, one number is not enough; a PBX is required. Thanks to Zadarma, after the phrase “I will connect you with the right specialist,” you will be sure that the connection will take place, even if the secretary is in Moscow and the specialist, for example, in New York.
The service provides access to a free cloud PBX. This means that you are not tied to the office and telephone receivers in offices. PBX makes it possible to work with remote employees and colleagues on a business trip without loss of communication quality and connection speed.
To start using the free cloud PBX, you need to go to Personal Area and click the “Enable PBX” button. The setup wizard will prompt you to proceed next. You set the required number of internal numbers, and from that moment you can start working. 50 available to you short numbers, which will ensure communication with all employees of the organization, regardless of geography.
In addition to the minimum cost and high speed registration and connection, Zadarma has one more advantage - great possibilities for customizing the operation of the PBX. A virtual office is still an office, and it must function at the appropriate level.
Additional PBX settings
For the convenience of both employees and clients, the service offers a whole range of interesting options. They help make IP telephony a tool that is pleasant to work with.
Voice menu and greeting. You can record and upload an audio file or trust the system to read the text. It depends on you what image you create for the company: on what is accepted in business communication“Hello, your call is very important to us” before any creative greeting.
Forwarding. If you spend part of your working day on the road, you've probably encountered a problem permanent access to the Internet. To avoid missing a call if you are not connected to the Internet, set up call forwarding to receive an incoming call on your mobile phone.
Fax machine. Fax is considered an outdated method of communication, but organizations that work with government agencies are well aware of how often important information delivered via fax. You can link a fax to an extension number and configure automatic reception, if calls are made outside of business hours.
Short numbers. A feature for your convenience that allows you to create a special book of numbers. In it regular numbers, which are dialed during a call, will be tied to short designations. After this, to call a subscriber you will need to dial only one or two digits, and the system will enter the long number.
Conferences. You can organize a conference between subscribers of internal numbers with a couple of clicks.
"Call us" widget. A completely free widget that will add a “Call Me” button to your website. When you click, a call is automatically made to your number, so the site visitor is only one click away from the call.
Blacklist and receiving calls by incoming number. Since not only satisfied clients, but also intrusive sales representatives call the office, setting up incoming calls is one of the most popular functions of any communication-related service. In addition to the black list, Zadarma can configure the reception of incoming calls by number. If a client works with the same employee, set up incoming call forwarding to a specific extension number.
Call recording. If control is required, you can configure the recording of conversations from internal numbers. All entries will be automatically transferred to email, which is set in the extension number settings.
How to manage a PBX anywhere and anytime
Since Zadarma is a service focused on mobile business and accessibility for customers, there are also applications that allow you to use the basic functions of the PBX anywhere and at any time. Different platforms have their own programs.
A special application has been developed for iPhone; to configure and activate it, you just need to enter your login and password. The application can make calls and receive incoming calls from direct landline numbers and PBX numbers, receive and send messages, and record conversations. In general, everything that helps turn the iPhone into a mini-PBX.
Zadarma is a convenient and modern IP telephony service with attractive tariffs and a huge number of features, perfect for telephony for small businesses.
Excellent telephony at reasonable prices
Boris Lyadischev
When competitors announced an amount of 6k monthly for integration with RetailSRM, at first we argued for a long time, and then we realized that we had been overpaying all the time without knowing why. Adequate telephony for free, with great functionality (at least we have absolutely enough of everything) plus free integration with all SRMs, even the recording of the conversation is sent to our email for free and we don’t pay for anything. Thanks to the service.
The service pleasantly surprised me
Vladimir Martynov
I read a lot of things on the Internet. But this is the first time I have encountered such a difference between reviews and reality. And I’m quite old. Soon to retire. I’ve only been working with Zadarma for a few hours, but I still have enough impressions to write about the review: 1) They write that you need to take a photo with your passport and also find fault with the quality of the photo - Nothing of the sort happened. I just indicated my cell phone, checked that this cell phone was “in my hands,” paid with a bank card and that’s it. No more body movements 2) From the very morning I involuntarily checked the quality of communication with Latvia - it was good (I was going to check the quality of communication with Estonia, not Latvia, but it just so happened). However, there are no complaints about the quality of communication in the reviews. 3) Support works super quickly. I communicate with RUWEB - I constantly buy hosting from them and sometimes I have questions for them. They have excellent technical support. But still the reaction time is noticeably more than 1 minute. 4) And finally, in my case, the cost of all these services is close to zero!! - with their help I get it on mine cell phone in Tallinn and from Estonia they can call me exactly on it. I have not analyzed other options for their services and will not review them. 5) Some responded that Zadarma did not return their money. They returned it to me IMMEDIATELY, and I didn’t ask them for it.
Good PBX with excellent functionality
Masha Marozava
We have been using ATS for more than a year in a travel agency with three branches in different cities, plus a connection with Bitrix 24. The quality has never failed, the functionality is sufficient, plus a huge selection of numbers, up to the gold numbers of UFA (which we use). The only thing that may be missing is a multi-level voice menu to switch not just by numbers 1,2,3, but also to further guide clients, dividing one number among branches and further among employees.
BE CAREFUL!!!
BE CAREFUL WHEN WORKING WITH “FOR FREE”!!! THEY ARE BLOCKING THE ACCOUNT AND PREVIOUSLY PAID SERVICES WITHOUT EXPLANATION OF REASONS!!! I have used the services of IP Telecom Bulgaria LTD (zadarma.com project) since 2010 in total to receive calls from relatives from Ukraine. Moreover, I brought at least 6 clients to the company who are still using their services. On 10/31/16 I registered account 565223 to work in Ukraine and Russia. Provided your passport details and registered phone numbers. No illegal activity was carried out on these phones, however, on December 23, 2018, my account was blocked without explanation and since then I have not been able to use previously paid services: 1. I cannot call the purchased numbers; 2. I can’t make calls from my account - because I can’t top up my account; 3. One of these days one of my numbers will be removed from the list - I cannot renew it. Communication with the support service for 5 days did not bring any results. Be careful when working with this organization!!!
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