In tourism over the past decades there have been serious changes associated with the development of scientific and technological progress. These are various information technologies that are related to the processing and transmission of information.

Multimedia technologies

These include various catalogs and directories. In them you can find detailed information about countries, routes, hotels. Also, the catalogs provide information about the rules of conduct in extreme situations and the proper execution of documents. Clients have the opportunity to plan a tour taking into account prices, discounts, season, and transport.

Another modern information technology in tourism is virtual travel and excursions. Viewers get the opportunity to explore attractions and museums before actually visiting them. This is viewing a variety of moving panoramas (buildings, streets, parks, hotel premises, museum exhibits). There is also a function for embedding explanatory notes and voicing the presentation.

Benefits of multimedia presentations:

• efficient provision of tourism services and goods;
• facilitating contact with company employees;
• vivid memories of the company.

Electronic tourism catalogs are actively used both in Russia and abroad. Here are some of them:

• Air Travel Planner;
• Flight Guide;
• Hotel Guide.

E-commerce

The essence of this technology is making purchases at home in real time. This became possible thanks to the Internet and electronic means of payment. Creating a virtual travel agency allows you to expand your sales geography and attract additional clientele.

Advantages of e-commerce for travel companies:

• availability of feedback;
• development of new channels for product sales;
• mobile and technological exchange of information with partners and clients;
• reducing the time for transferring funds;
• reduction of financial costs.

Advantages of electronic sales for customers:

• the ability to compare prices and conditions of different companies;
• prompt access to information;
• receiving bonuses and additional discounts for online bookings.

Video text

The innovation combines the capabilities of email, reservations and computer systems. For example, in England they use the Prestel system, supported by British Telecom.

Almost 90% of travel agencies actively use it. The main component is a TV, which acts as a display, an adapter and a keyboard for data entry. The system provides the following data:

• offers from airlines, hotels, ferries, railway lines, tour operators;
• travel information;
• the latest changes and news in all areas.

France also uses videotext, but they use a different system called Mintel.

Booking systems

One of the most important information technologies in the tourism sector, these are global reservation systems. They allow you to select the desired hotel and room type for specific dates. Once the request has been booked, email confirmation comes immediately. They are already used by more than eight hundred thousand travel agencies around the world.

Here is a list of some of them:

• Amadeus;
• Sabre;
• Worldspan;
• Galileo;
• Sirena-Travel.

Benefits of use:

• reduction of time costs;
• improving the quality of services;
• increased productivity.

Amadeus

At first it was only a European reservation system, but over time it made a breakthrough and entered the American market. This service provides access to the resources of hotels, airlines, ferry and rail transportation, and insurance companies. It is used by several thousand travel agencies around the world.

Advantages:

• control of all mutual settlements;
• flexible system administration;
• availability of a convenient and multifunctional interface;
• high stability, independent of the volume of data being processed;
• automatic import of any reservation.

Services:

• having access to confidential tariffs of the largest airlines for its clients;
• own database of airline fares;
• sending information (about the route, schedule, invoices for payment) directly from the system.

Options for connecting to the system:

• through the Internet;
• Dual-up telephone version;
• via dedicated communication lines.

Saber

This is a system that provides customers with information about airline pricing and rules, schedules, and seat availability. It also provides the opportunity to book and issue air tickets, boarding passes and other documents.

Additional tourist information:

• visa instructions;
• medical requirements;
• currency conversion;
• information about local attractions.

Connection options:

• Net Platform (designed for small and medium-sized agencies);
• Turbo Saber (supports email, user database, confidential rates);
• Planet Saber (represented by a simple and intuitive graphical interface).

Worldspan

One of the first reservation systems that began to promote travel technologies in the field of e-commerce. It primarily makes reservations for air transport and hotels, car rental companies, and theaters.

Connection options:

1. British Telecom. The condition for connection is the reservation of 400 segments.
2. Worldspan Net. A complete functional analogue of the stationary version using the Internet as a communication channel.

Galileo

The system is widely used around the world (in more than one hundred countries). Such large hotel companies as Hilton, Radisson and many others are associated with it. The service provides the following functions:

• automation of the air ticket booking process;
• information about tourism services and products;
• message exchange;
• order additional services.

Galileo features more low-cost carriers than any other global booking engine.

Sirena-Travel

This is the only domestic distribution system for air travel bookings in Russia and the CIS countries. It contains information about tariffs, conditions for their application, availability and schedule. Using it, you can create connecting routes with your flights and with flights of other airlines.

IN Lately tourism is a global computerized business. Leading airlines, hotels and travel agencies take part in it. The use of information technology makes it more individual, flexible and attractive to consumers.

The tourism industry is so diverse and multifaceted that it requires the use of a wide variety of information technologies, ranging from widespread technologies for working with text, spreadsheets and databases to the use of specialized software products that automate the work of an individual travel company or hotel, and global computer networks and satellite navigation systems. The variety of information technologies and systems used in tourism is shown in Figure 1.2.

Automated management systems in tourism - control systems for the production and service process in tourism enterprises and organizations. They serve to create an effective tourism structure that allows for comfortable working conditions for staff through their professional development and management of their business careers. The functionality of these systems should provide input, editing and storage of information about tours, hotels, clients, and the status of applications; provide for the output of information in the form of various documents; calculation of the cost of tours taking into account exchange rates, discounts, control of payment for tours, generation of financial statements;

translation export-import data to others software products(Word, Excel, accounting programs) and other functions. Such systems are presented on the market in two versions: for small offices - installed locally on each computer and used by individual employees; for medium and large companies - installed as a distributed system on a group of computers: all data is stored in a single database, each manager individually manages only information about his applications, the director or senior manager exercises control and has access to all data in the database. Examples of such systems are: SAMO-Tour (SAMO), Leader-Tour (FREND), TourManager (Tourism Technologies Center LLC), Master-Tour (Megatech), TurWin, Charter, Ovir (Arim-Soft), Tourist Office ( “Tourist Technologies”), Intour-Soft (“Intour-Soft”), ANT-Group (ANT-Group), Edelweiss, Barsum, Rekonline (Rek-Soft), etc.

Rice. 1.2. Information Systems in the tourism industry

Computer booking systems – international booking systems. The most famous of them are global distribution systems (Global Distribution System, GDS), whose representatives are: Amadeus, Galileo, Saber, Worldspan. Initially, such systems were developed for booking airline tickets, but later they also began to include the ability to book hotel rooms, sea cruises, car rentals, etc. These systems are discussed in more detail in the second chapter of this manual.

Information Systems

Global systems general purpose

Global computer network Internet

Electronic payment systems

Satellite navigation system

Telephone network

Assistance systems

Information and legal systems

Multimedia systems

General purpose control systems

Electronic document management systems

Customer relationship management systems

Electronic business systems

Tourist destination systems

Office systems

Automated management systems in tourism

Computer booking systems

Geographic information systems

The global computer network Internet is a worldwide system for storing and transmitting information that unites computer networks of various levels (regions, states, scientific organizations, etc.) based on a stack network protocols TCP/IP.

Satellite navigation system is a complex electronic and technical system, consisting of a set of ground and space equipment, designed to determine location (geographical coordinates and altitude), as well as movement parameters (speed, direction of movement, etc.) for ground, water and air objects.

Currently, there are two satellite navigation systems operating in the world - GPS and GLONASS.

GPS (Global Positioning System) - a global positioning system - allows you to determine the location and speed of objects anywhere on Earth, in almost any weather. It has gained great popularity among travelers, people leading an active lifestyle, fishing enthusiasts and motorists.

GLONASS (Global Navigation Satellite System) is the sum of unique technologies, the fruit of many years of work by Russian designers and scientists. GLONASS consists of 24 satellites. They are located at specified points in high orbits. Satellites continuously emit special navigation signals towards the Earth. Any person or vehicle equipped with a special device for receiving and processing these signals can, with high accuracy, determine their own coordinates and speed of movement anywhere on the Earth and near-Earth space, as well as bind to the exact time.

Telephone network - a system of switching nodes, telephone exchanges, lines and channels of the telephone network, terminal subscriber devices designed to provide telephone communication subscribers.

Electronic payment systems are settlement systems between financial organizations, business organizations and Internet users when buying and selling goods and for various services via the Internet, for example: EasyPay electronic money, the “Raschet” payment system, mobile payment system iPay, interbank non-cash payment systems BELKART, international payment system in the WebMoneyTransfer network, international payment system Mastercard.

Customer Relationship Management (CRM) systems – for automating enterprise business processes related to customer service, such as the work of sales, marketing, call centers and departments specializing in service support. You can define CRM as a system whose work is aimed at achieving the main goal: creating a conveyor for attracting new and developing existing customers. At the same time, minimization of the human factor when working with them and absolute transparency of activities in the areas of sales, marketing and customer service are achieved. For tourism enterprises, the CRM system ensures the preservation full history relationships with clients and partners, creating a mechanism for effectively managing work with partners and agents, improving the quality of work of managers, increasing customer loyalty, creating a price calculation tool, etc. The most famous examples of such systems are amoCRM, ASoft CRM, Bitrix24, CRM Monitor, Marketing Analytic, Triumph Analytics, Data Analyzer, EasyABC Plus, OROS Enterprise.

Electronic document management systems (EDMS) are organizational and technical systems that ensure the process of creating, access control and distribution of electronic documents in computer networks, as well as providing control over the flow of documents in the organization. In fact, an electronic document management system is any information system that provides work with electronic documents. Today, systems of this class can be considered not only as a tool for automating classical office work tasks, but also as a means of working with various internal documents (contracts, regulatory, reference and design documentation, documents on personnel activities, etc.). EDMS are also used to solve applied problems in which an important component is working with electronic documents: managing interactions with clients, processing citizens' requests, automating the work of a service department, organizing project document flow, etc. Examples of electronic document flow systems include: Directum (Directum ), DocsVision (DocsVision), GlobusProfessional (Prominfosystems), PayDox (Paybot), 1C: Document Flow (1C), Boss-Referent (BOSS-Referent), BUSINESS (Electronic Office Systems), EUFRAT (Cognitive Technologies), MOTIV ( Motive).

Electronic business systems (e-business) are systems for implementing basic business processes based on modern Internet technologies, integrated with enterprise information systems.

Examples of this group of systems are tools for developing corporate portals and e-business systems: Liferay Portal (Liferay), InfoExchange Portal (BroadVision), CleverPath Portal (Computer Associates, CA), Enterprise Information Portal (Hummingbird), WebSphere Portal Server (IBM), SharePoint Portal Server (Microsoft), Oracle 9iAS Portal (Oracle Corporation), Borland Enterprise Studio for Windows, DeskWork (Softline).

Office systems are software products for performing general user tasks that do not have a subject orientation, but allow partial automation of the routine daily work of a travel agency. These programs include publicly available office applications: for working with text (for example, word processor Word), for processing spreadsheets (Excel spreadsheet processor), for working with local databases (Access database management system).

Legal information systems (ILS) are systems for storing reliable legal information with effective search and analytical capabilities for a wide range of specialists. They provide fast access to legal information and provide the opportunity operational work with her. The most well-known examples of such systems in Belarus are “Etalon”, “Business-Info”, “ConsultantPlus”, “Expert”, “Usias”.

Multimedia systems are interactive computer developments, which may include music, video clips, animation, galleries of pictures and slides, various databases, etc. Among the main areas of application multimedia technologies in tourism is the creation of electronic directories, catalogs, museum and tourist guides, advertising videos, etc. Electronic guides allow you to virtually travel along proposed routes, view these routes in active mode, receive information about the country, objects along the route, information about hotels, campsites , motels and other accommodation facilities, get acquainted with the system of benefits and discounts, as well as legislation in the field of tourism. In addition, these catalogs may contain information about the rules for processing travel documents, tourism formalities, tourist behavior patterns in extreme situations, etc. The client can plan a tour program, select it according to specified optimal parameters (price, system of benefits, transport system, season, etc.). Multimedia technology creates new level interactive communication “person – computer”, when during the dialogue the user receives more extensive and varied information, which helps to increase efficiency professional activity, education and recreation. Creating a multimedia product is possible using programming languages ​​or specialized software tools, such as Adobe Director and AuthorWare (Adobe), Formula Graphics (Formula), Multimedia Creator, etc.

Geographic information systems (GIS) are systems for presenting consistent spatial and attribute information related to objects. The use of GIS is a promising area in tourism and recreational design and development of territories. GIS examples: ArcInfo, ArcView, ArcCAD, MapInfo, AutoCADMAP, Bentley. More information about these systems can be found in section 1.4 of this manual.

Textbook. - M.: Federal Agency for Tourism, 2014. - 288 p.

The main aspects of information support are considered, taking into account the specifics of activities in the field of tourism. The basic concepts and concepts of information support for tourism are outlined, state and municipal information systems in tourism are considered. Booking systems in tourism and directions for using the Internet in tourism are described. Particular attention is paid to information support for tourism industry enterprises and specialized information systems. Foreign experience and prospects for the development of tourism information support are presented.

For university students.

Introduction

Chapter 1. Tourism information system
1.1. The concept and composition of tourism information support
1.2. Classification of information systems and technologies in tourism
1.3. State and municipal information systems in tourism
1.4. Legal regulation of tourism information support

Chapter 2. Reservation systems in tourism
2.1. History of the creation and development of computer reservation systems
2.2. Characteristics of global reservation systems
2.3. Russian systems tourism bookings
Test questions and assignments

Chapter 3. Information and telecommunication networks in tourism
3.1. E-commerce concept
3.2. Classification and characteristics of tourist Internet resources
3.3. Main directions of using the Internet in tourism
3.4. Characteristics of the main specialized Russian and foreign tourist servers
3.5. Classification and functionality of websites of travel agencies and hotels
3.6. Analysis functionality websites of Russian travel companies and their comparative characteristics
3.7. Internet as a means of promoting tourism and hotel services
3.8. Electronic travel agencies on the Internet
Test questions and assignments

Chapter 4. Information systems in tourism
4.1. Automation of activities of travel companies
4.2. Information technologies for hotel management
4.3. Automation of restaurant business
4.4. Automated information systems in transport
Test questions and assignments

Chapter 5. Problems and prospects for the development of tourism information support
5.1. Russian and foreign experience in using the capabilities of the Internet to promote tourist destinations
5.2. Foreign experience in tourism information support
Test questions and assignments

Literature
Subject index (terms index)
Applications

Sokolova D.Yu.
Collection of scientific articles "Information technologies in economics, management
and education". In 2 parts - St. Petersburg: SPbGUEF Publishing House, 2011. - Part 1. - P.245-253.

Information systems for reservations in tourism

Humanity has entered a stage in the development of civilization in which information plays a decisive role in all spheres of human activity. Information is becoming, in modern society, the most important factor in economic growth. One of the most striking features of the system of social relations in developed countries has become informatization. Technological progress today is not only the main factor in ensuring the well-being of the nation, but also the most important condition for the process of its sustainable development.

By paying due attention to information technology, one can actively contribute to the country's technical breakthrough in many areas of development. And given the general growth of information and the development of the information services industry, the importance of information as a commodity is increasing.

The next revolutionary stage in the informatization of society is associated with the extraordinary growth in the use of global computer networks. The Internet, a worldwide computer network, is developing so rapidly that every year the number of its subscribers and volume information resources almost double. The tourism business also does not miss the opportunity to use the Internet. In addition, automation and the widespread use of electronic technology are becoming one of the pressing problems in the tourism industry.

Information technology represents, in a formalized form suitable for practical use, a concentrated expression of scientific knowledge, information and practical experience, which makes it possible to rationally organize one or another fairly frequently repeated information process in a subject area. At the same time, savings in labor, energy or material resources necessary for implementation are achieved. this process. Saving social time, which is achieved as a result of using any type of technology, can be considered as a general criterion of efficiency. The effectiveness of this criterion is especially evident in the example of information technology.

From the point of view of this criterion, what types of information technologies seem to be the most promising today and in the near future? The need to save social time is aimed, first of all, at technologies associated with the most widespread information processes. Their optimization should provide the greatest savings in social time due to their widespread and repeated use.

For the modern stage of development of society, the role of information technology is strategically important, and its importance is rapidly growing.

Information technologies make it possible to activate and effectively use the information resources of society. Effective use of information resources: scientific knowledge, discoveries, inventions, technologies, best practices, allows for significant savings in other types of resources and raw materials.

In most developed countries, the majority of the employed population in their activities is in one way or another connected with the processes of preparation, storage, processing and transmission of information and therefore is forced to master and practically use information technologies corresponding to these processes. Information processes are an important element of other more complex production or social processes. Therefore, very often information technologies act as components of corresponding production or social technologies.

Network information technologies represent a current and promising direction in the development of information technologies.

Their goals:

Ensuring the exchange of information between individual users and creating for them the possibility of cooperative use of distributed information resources of society;
- obtaining reference, documentary and other information from various specialized information funds.

The popularity of the Internet is evidenced by the fact that the number of network subscribers doubles every 10 months. Every second, over 1 billion electronic messages are transmitted over the network.

The tourism business also uses Internet technologies for its growth and development. Since 1996, thousands of independent sections of travel agencies, hotels, airlines, and dozens of travel service booking systems have appeared on the Internet. Currently, according to a report by RBC made as part of the Moscow International Tourism Forum, the Internet market for tourism services expects 800% growth over the next 3 years.

According to RBC, Russians buy 13.6% of all air tickets, 13.1% of railway tickets, and book 9.5% of hotels online, but online sales of travel packages remain low - only 2.3%. In Europe, this figure reaches 29.6%.

At the Moscow International Tourism Forum 2011, Sergei Khitrov, an analyst in the market research department of the RBC consulting department, said that low Internet sales of tour packages are associated with a small number of offers on the market, Russian buyers’ fear of online purchases, possible difficulties with canceling reservations and uncertainty buyers that they will be able to cope with the technical issues that accompany online purchases of travel services.

Khitrov clarifies that 30% of consumers who have already made purchases and 64% who have not had such experience are afraid of booking a travel package online. At the same time, the most common fears are the purchase of counterfeit tickets and the continued safety of funds after paying for the purchase with a card.

At the same time, despite these factors, RBC experts predict an increase in online demand for complete travel packages in Russia.

In 2014, according to Khitrov, the share of sales of travel packages via the Internet may reach 19% of the total number of tours sold.

Information - the connecting link of the tourism industry

International and domestic tourism is a powerful trade in services industry. The basis of the tourism industry is made up of: tour operator firms and travel agents engaged in tourist trips, selling them in the form of vouchers and tours; providing services for accommodation and catering for tourists (hotels, campsites, etc.), their movement around the country, as well as management, information, advertising bodies for tourism research and training for it, enterprises for the production and sale of tourist goods. Other industries also work for tourism, for which serving tourists is not the main activity (cultural enterprises, trade, etc.).

Tourism is an information-rich activity. A tourism service cannot be displayed and considered at the point of sale, like consumer or industrial goods. It is usually purchased in advance and away from the place of consumption. Thus, the tourism market depends almost entirely on images, descriptions, communications and information transfer. She is the connecting center that holds various manufacturers within the tourism industry. Exactly information flows, and not goods, provide connections between producers of tourism services; they come not only in the form of data streams, but also in the form of services and payments.

Services such as hotel stays, car rentals, package tours and airline seats are not sent to travel agents, who in turn do not store them until they are sold to consumers. Information about the availability, cost and quality of these services is transmitted and used. Similarly, actual payments are not transferred from travel agents to travel suppliers, and commissions are not transferred from travel suppliers to travel agents. In fact, information about payments and receipts is translated.

Three characteristic features of tourism:

1. Diverse and integrated trade in services.
2. Tourism is a comprehensive service.
3. This is an information-rich service.

Thus, tourism, both international and domestic, is an area of ​​growing application of information technology. It uses an information technology system that consists of:

Computer reservation system;
- teleconferencing systems, video systems, computers, management information systems;
- airline electronic information systems;
- electronic transfer of money, telephone networks, mobile communications, etc.

It should be noted that this system of technologies is used not only by travel agents, hotels or airlines individually, but by all of them as a whole. Moreover, for all segments of the tourism market, it is important for all other participants in the purchase and sale of services to use the information technology system.

For example, systems internal management hotel connected with computer global networks, which in turn provide the basis for communication with hotel systems reservations, which, in the opposite direction, are available to travel agents. Therefore, we are dealing with an integrated information technology system that is spreading in tourism. In addition, the individual components of the tourism industry are closely interconnected with each other - after all, many tourism producers are vertically or horizontally involved in each other’s activities. All this allows us to consider tourism as a highly integrated service, which makes it even more susceptible to the use of information technology in organization and management.

As a result of the use of IT, the safety and quality of tourism services increase, but there is no change in their obvious human content.

Information technologies support the activities of airlines. In the process of organizing, managing and monitoring air operations, they play a huge role electronic systems, assisting with route and schedule planning, flight monitoring and analysis, personnel management/accounting and long-range planning. These include, for example, a message transmission and routing system, a satellite system for collecting and transmitting information for air transport, navigation systems, an air traffic control system, microwave landing systems, an air ticketing system, etc.

Providing a high level of service in a hotel in modern conditions cannot be achieved without the use of new technologies. Electronic reservations, visitor records, a book of complaints and suggestions, etc., everything can be at hand using IT and the Internet.

Booking system

A reservation system also cannot do without information technology. Travel agents and tour operators use a computer reservation system in their work (a system containing information about schedules, passenger and cargo tariffs, rules of passenger and cargo tariffs, availability of seats on airline flights. Travel agencies, cargo agencies and other persons have access to the system database having the right to make a reservation and issue a ticket or air waybill), video systems, interoperable video text systems - it is impossible to imagine the daily planning and management of operations. Computer reservation systems are having a huge impact on the entire travel industry. Place of residence plays a significant role when choosing a tour.

With one connection via modem to servers that have the appropriate database, travel agents gain access to information about the availability of possible services, cost, quality, arrival and departure times for a diverse range of travel services from their suppliers. Moreover, travel agents can contact these databases in order to make and confirm their bookings.

The operation and effectiveness of these systems require that travel service providers acquire at least a minimum level of technology (eg, personal computer skills and the use of network resources in travel agencies) in order to access and be represented on such systems.

The largest tourism systems are AMADEUS, Worldspan, Galileo, etc.

Amadeus used by more than 30 thousand travel agencies (this is over 100 thousand terminals), more than 400 airlines (this is approximately 60 thousand terminals). The Amadeus system provides a wide range of services, including:

1) automatic filling and printing of forms for manual issuance of tickets for all major airlines presented on Russian market;
2) access to confidential tariffs introduced by the largest airlines (Lufthansa, Air France, Alitalia, SAS, Transaero) for their clients independently;
3) the ability to send information directly from the system (schedule, booking confirmation, route, payment invoice, etc.);
4) the ability to create your own database of tariffs received from airlines;
5) the ability to use more than 100 standard reports; in addition, the built-in programming language allows you to create any documents that the user needs, including those for sending by e-mail.

The advantages of the system are:

High stability regardless of the volume of data processed;
- convenient and multifunctional interface;
- high flexibility of system administration, in particular the definition of user rights, the availability of individual settings, maintaining a detailed system log, etc.;
- full control over mutual settlements, with the help of which all transactions on mutual settlements with clients and suppliers are monitored. The “Open Payments” module allows you to have a complete picture of receivables and payables for any period, as well as for certain types of bookings;
- the ability to automatically import any reservation made through Amadeus into the tourist enterprise database. At the same time, printing of reports, invoices, invoices, invoices, vouchers, confirmations and any other documents is performed automatically.

The ticket database provides data search for a wide range of user requests, in particular, the search criteria can be the ticket issue date, ticket number and type, customer, airline and employee codes, booking number, as well as various sortings.

Worldspan- an information system that makes reservations mainly in air transport (487 airlines), as well as in hotels (39 thousand hotels and 216 hotel chains), excursion bureaus, theaters and other cultural enterprises, car rental companies (45 major rental companies ). Worldspan also allows you to get everything you need background information related to travel and tourism. Currently, the system is used by more than 25 thousand travel companies around the world. Due to the increasing regionalization of the tourism market, the expanding presence of foreign airlines in Russia and for some other reasons, Worldspan expects a significant increase in interest in reservation systems, especially in the regions of the country. Worldspan, one of the first reservation systems, began to actively promote travel Internet technologies in the field of electronic commerce (e-commeree). It should be noted, first of all, the Internet analogue of the Worldspan Net system itself, as well as Gateway Plus and Dates&Destinations, which are supported by the company. The Dates&Destinations program allows you to create the so-called Internet Booking Engine (IBE) - a booking system through Worldspan on a travel agency website on the Internet. In this case, the client can independently choose a flight and hotel and make their reservation. According to this system, it is preferable to work with corporate clients, which is carried out, for example, by the travel company “Aeros” (www.aeros.msk.ru). Worldspan is the provider of popular online agencies Expedia and Preiceline. These new trends are very attractive for small and medium-sized tourism firms and are promising areas for the development of Internet technologies in tourism.

From additional features offered to Worldspan users, it is worth mentioning Worldspan Power Pricing, which allows you to calculate the lowest cost of both the booked route and calculate others possible options routes, Worldspan View provides various stock reports and presentations on the screen standard format, Worldspan Xtra offers different kinds services from the same station. Worldspan has information about Russian airlines: Aeroflot, Transaero, which are included in the third level of access (direct access).

Galileo system- one of the greatest CRS in the world, founded in 1987 by British Airways, Swissar, KLM and Covia, which were later joined by Alitalia and Austrian Airlines. Currently, the company has 3 thousand employees, and its center is located in Denver (Colorado, USA). Covia, which had its own Apollo system, converted its users to Galileo, and in 1993 the Galileo system merged with the Apollo system into one and became Galileo International. The new company is approximately 50% owned by North American airlines and 50% by European airlines. The Apollo system is widely used in the USA, Mexico, and to a lesser extent in Japan. The Galileo system is distributed in one hundred countries around the world, including in Europe there are more than 150 thousand terminals of this system.

The Galileo network service allows you to provide tourists and travel agents with information about tourism products and services, and provides for the automation of both the process of booking air tickets, ordering additional services, and direct messaging. More than 80 major hotel companies, such as Raddison, Hilton, Holidays, are associated with the network and allow travel agents to book hotel rooms.

In Russia they use the same as above foreign systems booking, as well as a number of domestic programs, such as: “Sirena”, “Alean”, “MegaTIS”, etc.

Common "Siren" system is designed for reserving air tickets, and currently there are about 6 thousand of its terminals throughout the country. The “Key” system is designed for booking rooms in Russian hotels. Currently, the Main Agency of Air Services (GAVS) is developing a computer system for booking travel services, called the Global Distribution System (GDS), which will provide the opportunity for ticket offices and travel agencies to book flights of all Russian airlines, as well as tour packages and individual segments of tours - hotels, transfers, excursions. The system being created will be based on the domestic air ticket booking system Sirena-2000 and will allow the resources of air carriers to be combined into a single network.

System complex "Alean" is a computer system for booking and selling tours in real time. It consists of an information retrieval system (IRS) and a booking and sales system (SBP) for tourism services. The Alean system provides information about sanatoriums, boarding houses, children's camps, and information about existing travel companies. The system database contains descriptions and photographs of more than 600 objects located in Moscow, Moscow region, Krasnodar Territory, Crimea, Caucasian Mineralnye Vody, Czech Republic, etc.

The system allows you to view sales prices for accommodation objects and provides access to the server of the company selling services. This system also provides a system for searching suitable accommodation facilities according to various criteria, namely: desired check-in period, region, room type, price range, etc. The advantage of the Alean system is that the criteria that are considered by a person can be ranked in order of importance. Indeed, for some, the location of stay is more important, for some, the cost of the trip, etc. Personally, such a reservation system would be very helpful to me, since I spent a lot of time looking for and calling resorts to find something acceptable for my 2-year-old child. I would also like to find information about nearby objects (lake, store, railway station, etc.) in some reservation system.

Also represented on the Russian market MegaTIS system, which allows you to obtain complete descriptions of tours, information about the climate, customs and traditions of countries, provide selection according to specific criteria and booking in real time through communication with a specific travel agency. MegaTIS regulates the response time to the client and guarantees a response within the day.

The system is aimed at promoting tourism products, and not at specific companies. The system presents tours only from tour operators, so that the client can first choose a tour, and then the travel agency that implements it. Information about tours is transferred to the MegaTIS system directly from the Master-Tour office program, which is used by more than half of the largest Russian tour operators. The system collects various types of information about the client’s preferences and his activity on the server (orders, travel reviews, etc.). Based on this data, registered clients are given a discount, and news is regularly sent out in the categories that the client has ordered for himself.

There are also specialized tourist booking systems that are designed for communication between a tour operator and a travel agency, allowing you to book ready-made tour packages in real time. These include programs from Turintel, Academservice, Tour Reserve, Arim-Soft, etc.

Tour order system of VAO "Intourist" if you have access to the Internet, it provides online ordering of tours. If there is no Internet access, then Intourist offers to connect to the Internet network of VAO Intourist.

Using reservation system "Academservice" online you can get information about countries, cities, hotels, select and order a tour, the cost of which is calculated according to given parameters. At the same time, information about the actual number of seats is displayed on the screen. All bookings are tracked special operator and are entered into the internal common database. In a few minutes you can receive an order confirmation with an automatic reduction in the quota of seats. Currently, about 300 hotels are available for booking in the system. Payment is made in cash at the central office and in the offices of authorized agencies or by bank transfer with an invoice. The booking system is carried out off-line, since the buyer must wait for confirmation and then, upon payment, receive a voucher. When booking air tickets, the order is confirmed within 24 hours, and payment must be made within 48 hours.

Global CSBs such as “Amadeus” or “Worldspan” will not help an agency that has decided to book a hotel room for a tourist, for example, in Yekaterinburg or Krasnodar. In this case, the booking system for Russian hotels - “System Key” can help in your work.

"Key" began working on the Russian market in December 1995. Its founders were the Russian company “XXI Century” and the American computer company “Phoenix Systems Inc.” The system is primarily intended for agencies specializing in domestic and destination tourism. It is also ideal for corporate clients, for example, large enterprises that often send their employees on business trips. Unlike other KSBs operating in Russia, Klyuch allows you to reserve rooms not only in expensive 4-5-star hotels, but also in cheap ones, in more than 40 cities of Russia, as well as in some cities of the CIS countries (Kiev, Minsk/Almaty) and the Baltics (Riga, Jurmala/Vilnius).

The main attraction of the “Key” system for agencies is the absence of a strict booking minimum. There is no charge for agencies subscription fee even if there are no reservations. Another advantage of the system is the convenience of mutual settlements - the agency conducts them with only one partner - the Key System, and not with each booked hotel.

Thus, today Russian tour operators can, with the help computer system bookings to make your business more dynamic and more profitable.

In accordance with the Federal Law “On Information, Information Technologies and Information Protection,” information systems include:

• ? state information systems are federal information systems and regional information systems created on the basis of federal laws and laws of constituent entities, respectively Russian Federation, on the basis of legal acts of state bodies;
• ? municipal information systems created on the basis of a decision of a local government body;
• ? other information systems.

State information systems are created in order to implement the powers of government bodies and ensure the exchange of information between these bodies. The information contained in state information systems refers to state information resources and is official. State bodies supporting the functioning of the relevant state information system are obliged to ensure the accuracy and relevance of information in this system, access to information and its protection from unauthorized access, destruction, modification, blocking, copying, provision, distribution, etc.

The register is a federal state information system containing information recorded on a tangible medium in accordance with the legislation of the Russian Federation on information, information technology and information protection. The register is maintained by the authorized federal executive body on paper and electronic media. The register is maintained on electronic media in accordance with unified organizational, methodological, software and technical principles that ensure compatibility and interaction of this register with other federal information systems and information and telecommunication networks.

The register of state information systems is presented on the website Federal service for supervision in the field of communications, information technology and mass communications (Roskomnadzor, http://rkn.gov. ru/it/register/#).

To support activities in the field of tourism, the following federal state information systems (FSIS) are used.

• 1. Official website of the Federal Agency for Tourism (Rosturizm, www.russiatourism.ru).
• 2. Automated information system “Unified Federal Register of Tour Operators” (Rosturizm, www.russiatourism.ru).
• 3. Automated information system “Informing about threats to the safety of tourists” (Rosturizm, www.russiatourism.ru).
• 4. Information system on foreign policy issues of the Ministry of Foreign Affairs of the Russian Federation (www.mid.ru).
• 5. Automated system registration of invitations for foreign citizens to the territory of the Russian Federation by the Ministry of Foreign Affairs of Russia (www.mid.ru).
• 6. Automated information system for processing and recording passport and visa documents at consular offices abroad of the Russian Ministry of Foreign Affairs (www.mid.ru).
• 7. Automated information system “Foreign Passport of the Ministry of Foreign Affairs” (www.mid.ru).
• 8. Automated information system “Official departure” (www.mid.ru).
• 9. Consular information portal ( single Internet resource) Consular Department, consular offices abroad and representative offices of the Russian Ministry of Foreign Affairs on the territory of the Russian Federation (www.kdmid.ru.).
• 10. Automated information system for provision public services Federal Air Transport Agency (Rosaviation, www.favt.ru).
• 11. Official website of the Federal Air Transport Agency (Rosaviation, www.favt.ru).
• 12. Information and computing system of Rosstat (Rosstat, www.gks.ru).
• 13. State information system for migration registration of the Federal Migration Service (FMS of Russia, www.fms.gov.ru).

The official website of the Federal Agency for Tourism provides citizens and organizations with access to information resources about the activities of Rostourism and information on the procedure for the provision of public services provided by Rostourism.

The automated information system “Unified Federal Register of Tour Operators” ensures the formation and maintenance of a single federal register tour operators.

The automated information system “Informing about threats to the safety of tourists” ensures that tour operators, travel agents and tourists are informed in the prescribed manner about the threat to the safety of tourists in the country (place) of temporary stay.

The information system on foreign policy issues of the Ministry of Foreign Affairs of the Russian Federation ensures the formation of information resources of the Russian Ministry of Foreign Affairs and information interaction with the federal legislative and executive authorities of Russia, user access to external Russian and international information resources.

The automated system for issuing invitations to foreign citizens to the territory of the Russian Federation of the Russian Ministry of Foreign Affairs ensures automation of information processes for registration and approval of the possibility of issuing invitations to foreign citizens, execution and printing of invitations, automated information interaction between representative offices of the Russian Ministry of Foreign Affairs, consular offices abroad, the Consular Department of the Russian Ministry of Foreign Affairs and territorial bodies FSB of Russia.

The automated information system for processing and recording passport and visa documents at consular offices abroad of the Russian Ministry of Foreign Affairs ensures registration and approval of the possibility of issuing visas to foreign citizens and stateless persons to enter the Russian Federation, information interaction between the Consular Department of the Russian Ministry of Foreign Affairs and diplomatic missions and consular offices of the Russian Federation.

The automated information system “Foreign Passport of the Ministry of Foreign Affairs” ensures the registration and printing of passports identifying citizens outside the territory of the Russian Federation, the formation and maintenance of a database of issued passports, interaction between diplomatic missions and consular offices of the Russian Federation, the Consular Department of the Russian Ministry of Foreign Affairs, the FSB of Russia when issuing passports and coordination of issues of their issuance.

The automated information system “Official Travel” ensures the registration and printing of diplomatic and service passports identifying citizens of the Russian Federation outside the territory of the Russian Federation, the formation and maintenance of a database of issued diplomatic and service passports, information interaction between the Consular Department of the Russian Ministry of Foreign Affairs, the FSB of Russia and the Ministry of Internal Affairs Russia and the issuance of diplomatic and service passports.

The Consular Information Portal (a single Internet resource) of the Consular Department, consular offices abroad and representative offices of the Russian Ministry of Foreign Affairs on the territory of the Russian Federation provides free access on the Internet to information about the activities of the Consular Department of the Russian Ministry of Foreign Affairs, representative offices of the Russian Ministry of Foreign Affairs in the Russian Federation, and diplomatic missions and consular offices of the Russian Federation, contains information about the government services provided in the exercise of consular functions.

The automated information system for the provision of public services of the Federal Air Transport Agency ensures automation of the processes of transmission, processing, storage and provision of information as part of the provision of public services to the Federal Air Transport Agency and interdepartmental electronic interaction with federal and regional executive authorities.

The official website of the Federal Air Transport Agency provides access to information about the activities of the Federal Air Transport Agency, increasing information content, and receiving requests from citizens.

The Rosstat information and computing system is designed for collecting and processing statistical reporting.

The state information system for migration registration provides a centralized personalized record of events occurring with foreign citizens on the territory of Russia, complete, reliable and timely information about foreign citizens crossing the state border of the Russian Federation, a registration system for citizens of the Russian Federation, a system for conducting address and reference work, a system of interdepartmental interaction for access to credentials and organization of information exchange.

As part of the implementation of the state program “Information Society (2011-2020)”, it is planned to introduce information technologies at the municipal government level. Depending on the type of municipality (urban district, municipal district, urban and rural settlement), the composition and structure of information systems may differ significantly. Currently, considerable experience has been accumulated in creating municipal information systems 1 .

1 Kirienko V.E. Information systems of local governments: from OGAS to the information society. - Tomsk, Publishing house TUSUR. - 2012.

• Federal Law of November 24, 1996 No. 132-FZ “On the fundamentals of tourism activities in the Russian Federation.”