This article will tell you how to forward to another number and redirect a text message.
As it turns out, this service is of interest to many users. cellular networks communications. So, let's try to understand all the nuances to find out how to do call forwarding on your phone?
What it is?
Forwarding is a service with which you can transfer incoming calls from old to new number. This service can be activated on any mobile phone using its menu. The offer is presented in several versions. Widely used by subscribers of Megafon, Beeline, Tele2, MTS, forwarding to another number is unconditional. That is, transfer of absolutely all incoming calls.
Forwarding all calls to Megafon
This means that any incoming call is forwarded to the number you choose. The service works even when the phone is turned off - just change the old SIM card. for the company's clients is provided free of charge. If you are within home network, then forwarding is charged as outgoing calls at your rates.
Let's give a couple useful numbers: “Setting call forwarding (unconditional)” - **21*phone number # call. Checking service activation: asterisk # 21 # call. It can also be cancelled. Cancel: ## 21 # call.
Call forwarding "Megafon"
What it is? Unconditional forwarding to Megafon has a service code - No. 21. The combination of numbers is indicated in international format. When redirecting to your new map(or another SIM card) dial without spaces: +7 “network code” phone number. And forwarding to another Megafon number: +7922хххххххх.
The standard service can also be installed or disabled. In this case, you need to call from your mobile phone (yours) to No. 0500. Or from a landline phone number to No. 507-7777.
There is one more command: ** (forwarding service code) * (telephone number) # call. If you want to cancel some type of forwarding: ## (forwarding service code) # call. To completely refuse the offer: ## 002 # call. You can view all the teams on the official Megafon website.
Forwarding SMS to another number within Megafon
To activate the service, dial the text message: fw 79ХХХХХХХХХ - write down the phone number to which you want to set up forwarding and send it to +7 927 290 9090. The service can be disabled at any time. To do this, send a message to number +7 927 290 9090 indicating nofw.
This offer is paid. Its cost is 15 rubles, so make sure you have the funds in your account. As a rule, debits occur every first day of the month. The operator does not charge additional fees for forwarded SMS, as they will be charged as incoming messages.
Call forwarding to MTS
When concluding a contract, most often the service from MTS “Forwarding to another number” is already activated. But if suddenly this does not happen, you can activate it yourself.
Firstly, using the “Internet Assistant”. Secondly, through the Mobile Assistant system. Dial number 111 from your device and follow the instructions of the auto-informer. There is another option. Using the SMS Assistant. From your mobile phone, send an SMS with the text 2111 to number 111.
Here are a few useful commands to forward all calls. Connection: **21* Phone number # call. The forwarding number is dialed in international format. For example: **21*+79120000000 # call. Cancel: ## 21 # call.
You can set up or cancel call forwarding through the phone menu. If your old SIM card has “MTS Territory” services (or a similar “Exclusive Network”) connected, then the cost of the offer will be zero.
How to forward to another number in Beeline?
The service allows you to redirect all incoming messages to any mobile, long-distance or international. The cost of one forwarded call is 3.50 rubles. But you will be able to see who is calling you.
Here are some useful commands.
You can always activate call forwarding on the website or from a mobile phone: *110 * 031 # call.
You can configure the service through the phone menu or using commands.
Connecting forwarding of all calls: ** 21 * phone number # call. For example: ** 21 * +79090000000 # call. Cancel: ## 21 #. Then select the “call” button.
Forwarding SMS in MTS and Beeline to numbers of other networks
In MTS, forwarding to another number on someone else's network is provided throughout Russia. In Beeline - only in Moscow and the regions. And in Megafon - only Moscow. The service is offered by the Sky Link operator. How to forward SMS messages to another number?
You can enable/disable redirection in several ways:
- By sending an SMS from your phone to short number 50531 indicating: “eight” “area code” “subscriber number” “eight” “operator code” “subscriber number”*. To cancel, send a message to number 50530 with the text 530.
- From your device, dial: *53 subscriber number in the format “eight” “area code” “subscriber number” “eight” “operator code” “subscriber number”. To cancel: *530
Roaming
How to forward to another number while roaming? Unfortunately, on this moment This service is not provided. If you set up duplication, the SMS forwarding offer will automatically turn off.
The recipient of forwarded messages will always see which phone it was forwarded from. All cost information can be obtained from your telecom operator.
Forwarding calls and SMS to Tele-2
This company has its own classification of types of forwarding.
1. All incoming calls are unconditionally forwarded.
2. If there is no answer, pick up the phone).
3. Subscriber unavailability (if the phone is disconnected / is not in the network service area).
4. If the subscriber is currently talking.
It is possible to set no more than 2 types of forwarding. As part of the contract, the service is free, it is already activated automatically, and outgoing calls are charged depending on the prices.
Several useful combinations.
To set up forwarding (all calls) to another mobile device: ** 21 * + “operator code cellular communication» phone number # and “call”. Cancel: ## 21 # "call".
If you have not answered incoming call, then he will switch immediately.
To set this type of forwarding to another number: **61* + “country code” “cellular operator code” “subscriber” ** XX # “call”, where XX is the time. Cancel: ## 61 # call.
If telephone set is unavailable, then all incoming calls are forwarded to another device. Redirection in case of phone disconnection: **62* + “country code” “cellular operator code” “subscriber” # “call”. Cancel: ## 62 # "call".
All previously set forwarding can be canceled: ## 002 # call.
Forwarding SMS messages to Tele-2
To activate the service, dial: *222* 1 * No. for forwarding (starting from 8...) # call. This offer can be activated on any of the numbers of absolutely all Russian operators throughout the country. The service does not work when installed on a short number. Cancel: *222*0#call.
Why do you need to forward incoming messages to users? mobile networks to another number? It turns out that it is simply necessary in a variety of cases. For example: you accidentally left your phone at home, and it is important for you to read SMS on time. Or you are often out of network coverage, and for work you want to instruct your employee to receive messages on his number or email.
This service is also in demand when changing your number, so that you don’t lose important information arriving at the old number.
How to enable SMS forwarding to email?
Sending SMS from a phone number to email is a convenient, but not yet widespread function for people working, say, in closed enterprises where personal Cell phones, but there is access to email. Currently, such a service can be activated on an Android phone via various programs For example "SMS2Gmail".
To do this, you need to launch the program, enter your email address into it, and wait for an SMS with the assigned keyword. After receiving an SMS from the program, to your account electronic recording You will receive messages and notifications about incoming calls to your device.
What is SMS forwarding?
In fact, SMS forwarding is their instant redirection to the number of your choice. Cellular operators provide two types of services of this kind: unconditional and conditional forwarding.
The “unconditional” service, when connected, sends all messages without exception to the number you need, and the so-called “variable” (conditional) service is turned on automatically if your main number is unavailable or is currently busy. Let's take a closer look at how to activate the forwarding service from different operators.
How to forward SMS to MTS?
MTS communications allows its subscribers to redirect messages to several numbers at once if desired. So this one useful service connects independently, it's called "SMS Pro", and is done by sending the combination: *111*2320# call.
The second way is to send a message to English language PER, or ON on short number – "232". As a result of sending requests, you will receive detailed instructions with a diagram in which you need to enter the selected phone number, and send back.
Well, the third way to connect the service is standard: through an unchanged Personal Area. Sign in MTS office, and select the “SMS Pro” service. Here you can record the phone numbers to which you need to send messages, enable the “automatic reply” option, “archive for storing received information”. The connection service itself is free, and for using the option an amount of 1.5 rubles per month is charged.
How to forward SMS in Beeline?
To the disappointment of Beeline subscribers, this popular network The service for redirecting SMS to another number is not yet available.
While we wait for this important feature to be implemented, you can redirect calls to a new number by typing the following command: *110*031# call.
How to forward SMS in Megafon?
At this time, the connection to the SMS forwarding service in Megafon has been suspended for technical reasons.
How to forward SMS in TELE2?
Fortunately, the TELE2 network successfully provides SMS forwarding service to its subscribers. You can forward your messages to the numbers of all domestic operators: MTS, Beeline, Megafon.
You can quickly and easily activate the service yourself. We dial the combination - *286*1*new phone number#, without spaces. If the new number is international, then enter it sequentially in full format: country code - city code - phone number. The service is provided completely free of charge, and the fee for SMS is charged in accordance with the established tariff and roaming, without additional cost for using forwarding.
Do you want to see the client's number on your mobile after the call is forwarded? Read why this is impossible in a long and boring, but detailed article about how call forwarding and number spoofing works with links to laws. We answer the questions: what are we talking about, how does it work, why is it outgoing, how much does it cost, why we don’t do a replacement and how to get around it.
What is call forwarding
Call forwarding is the transfer of an incoming call when the phone is not answered. There are conditional and unconditional forwarding: in the first case - transfer under several conditions, in the second - transfer of absolutely all incoming calls. The conditions are as follows: when busy, when unavailable, when there is no answer, when entering an extension (for PBX).
If the call is forwarded inside the PBX, there is no charging, but when the call goes to external number- landline or mobile - call forwarding is paid. And what is important: even if you forward from the PBX to another number connected to the PBX, then call forwarding is paid - the call leaves us and goes through the operator. In most cases, each forwarding minute costs the same as an outgoing minute. Sometimes there are separate prices for forwarding, the price from the package does not apply, and so on. Check with the operator.
Why is outgoing communication needed?
There is redirection, even if there is none. A common situation: “I’ll receive calls on my mobile, why do I need outgoing calls and forwarding?” This is a misconception: if a call goes through a PBX to a mobile phone, call forwarding works, the call is paid, and the number must have outgoing lines. Forwarding to a mobile or landline means two calls: incoming and outgoing. Therefore, it is important that you have at least two lines and outgoing communication is working.
The PBX has a special feature: you can select the number through which the call will be forwarded. By default, call forwarding is treated as normal outgoing call and outgoing rules work. However, this way you will not know which number the client called. To avoid this, for each number you can set whether to use rules or this number to forward the call.
However, in any of the options, your external number will be displayed on your phone, not the client’s. Looking ahead, this cannot be fixed, but there are workarounds.
Number substitution and legislation
Determining the number when forwarding is the main problem that our users face. They want to see the client's number so they can call back if necessary. But Russian legislation gets in the way of business.
Theory
To understand, let’s find out how telecom operators work. Their activities are licensed, and to become an operator, you need to obtain a license. The license has requirements, for example, it is necessary to submit a communication center to Roskomnadzor. The difficulties are small - even a business center can become an operator, it does not have to be a large company like. Operators do not exist in isolation; they interact with each other through interconnection agreements.
Thousands of operators are subject to the same law “On Communications”. It fully regulates activities in the field of communications, and licenses will be taken away for non-compliance (Article 37). Without licenses, other operators will not work with you - this is prohibited, otherwise they will also be taken away from them. And without others you won’t be able to - how to call other people’s numbers? For an operator, revocation of a license means the death of a business.
The law (Article 41, paragraph 3) refers to the need to certify software and metering equipment:
List of communication means subject to mandatory certification, approved by the Government Russian Federation, includes:
... as well as communication equipment with measuring functions, taking into account the volume of communication services provided by telecom operators in public communication networks...
We are talking about billing and it needs to be certified; this is regulated by Order of the Ministry of Telecom and Mass Communications of the Russian Federation dated April 8, 2008 N 38 “On approval of the Rules for the use of equipment for time-based recording of connection duration.” In the fifth appendix about substituting a number (Caller ID):
1. APUS with the function of protection against substitution of Caller ID information provides:
- reception of information transmitted by Caller ID equipment;
- comparison of the received information with the information that should be in the case of receiving undistorted Caller ID information (hereinafter referred to as reference information);
- disconnection of the connection if the received information differs from the reference information.
2. APUS generates and stores for at least 6 months a data array with a list of telephone numbers for which attempts to replace Caller ID information have been registered (hereinafter referred to as the array of number replacement).
3. APUS provides the ability to view the array of numbers substitution during the entire period of its storage.
4. APUS provides the ability to transfer to external automated systems calculations of an array of numbers substitution without suspending the functioning of the automated control system.
It is the operator's responsibility to monitor, drop, record and store spoofed calls. In fact, number substitution is not prohibited, but the operator is obliged to respond. Violation may result in license revocation.
Conclusion for the lazy: it is possible to substitute, but it is pointless - substitution is stopped. For individuals and ordinary companies, no penalties have yet been provided.
Causes
There are two areas that are interested in limiting number spoofing. These are the operators and intelligence agencies themselves.
Large operators comply with the law and are forced to enter into international treaties for traffic exchange. They send international calls through official channels and pay per minute under these contracts. Therefore, when a call comes from abroad, they are interested in the calls going through the same channels and already paying them. But the call can be sent over the Internet, without using their channel and without paying them. Operators lose money on this.
It’s even simpler with the intelligence services - they must know who called, to whom and at what time. Therefore, when the number is changed, some of the information is lost and it becomes more difficult to find terrorists/criminals.
Exception
What is not prohibited is permitted, so in some cases there may be substitution. We are talking about constant substitution of the number you own. For example, you have a landline number on which you receive incoming calls. And you want the same number to be identified when calling via SIP telephony. If you can prove ownership of the number, some operators will allow you to substitute it. But incoming messages from clients will still not be detected.
This is the operator’s initiative and remains at his discretion. Unfortunately, we will not recommend such operators.
Future
From time to time, the idea pops up among colleagues that substitution will be allowed. We have the opposite opinion - the situation will only get worse. For the second year now, the media have been writing about a direct ban on replacing numbers for calls from abroad. The interests are the same: money and security, more details about the initiative in the RBC material.
Practice
Theory and practice often diverge. But we don’t have an answer to what happens with substitution in practice.
Everything above relates to telecom; we work in IT. Therefore, we encounter the law less often, but we don’t make substitutions - the operators don’t let them through. We don't know how often substitution is punished. And we certainly don’t want to find out for ourselves, so we comply with the law.
How to solve
If the client’s number cannot be shown on the manager’s mobile phone, you can look for alternatives. We do not have ready-made solution, but integrators offer several options at once.
RocketCRM
There really is a problem with number identification and we are solving it. We recently mastered the Websocket API in onlinePBX and the number of options has increased.
- Call back for the manager: the script using the manager’s number will automatically connect you with the last client. And since the call goes through the PBX, the conversation will be recorded and placed in the required CRM card.
- Send SMS during or after the call to the number of the manager who answered. The SMS contains the client's name from the CRM and number.
- Instead of or together with SMS, send the same information to the manager’s email.
- As a last resort, transfer managers to FMC.
These are the main options, but we don’t stop there and try to find a suitable solution for each customer.
Konstantin Kuznetsov
Get the result
Customers use only amoCRM, so we solve the issue quite simply. We put mobile app amoCRM to the manager’s phone and for all calls we create tasks, deals, contacts. After the call, the manager finds the right client through the application and calls back.
Ilkin
Head of CRM department at
Have you encountered phone number identification on your mobile phone? Decided? - Share your story in the comments.
Telephony for business with integration into any CRM
The average subscriber knows 1-2 ways to set up MTS forwarding; in my article I talk about how to set it up step by step through the Internet assistant. What is redirection? In short, the forwarding service is the redirection of a call from one number to another according to certain rules.
A rule refers to the type of redirection. They are as follows:
- Unconditional - that is, forwarding, in which all calls are forwarded.
- By non-answer - if they called you for a while, but you didn’t pick up.
- Due to unavailability - if your phone is turned off or is out of network coverage.
- By employment - if you are already talking on the phone.
This classification will be used further. I would like to immediately draw your attention to the fact that you can redirect calls to any phone number and while you are in any place. In roaming, for forwarding by condition (types 2,3,4), a fee is charged both for the incoming call and for the forwarded one (roughly speaking, in roaming you pay twice as much for forwarding if you use any forwarding other than unconditional).
First of all, you need to activate the MTS “Forwarding” service.
- Dial *111*40# on your phone and press the call key.
- Send an SMS with the text 2111 to number 111 (SMS is free).
- Through .
What is the difference between connecting forwarding and setting it up? Forwarding is a service that, as a rule, is activated automatically immediately upon concluding a contract. That is, you most likely will not have to connect it. But in order to specify the number and rules by which the call will be forwarded, you need to set up forwarding.
How to set up MTS forwarding?
After this, the page will automatically refresh and appear new line, which will reflect the settings made. You can remove redirection in exactly the same way as you can enable it. By the way, if you have enabled redirection in one way, then no one forbids you to disable it in another way. For example, connected via special teams, and you can disable it via the Internet assistant.
Smartphone users are sometimes faced with the need to set up call forwarding to a specific number. There are several options when this may come in handy:
- You change your phone number and for some time he needs to redirect calls from the old number to the new one;
- You are outside the coverage area of one operator, but you have access to communication through another;
- You went on a business trip, took your corporate phone with you, but forgot yours at home;
- You have lost your phone.
In each of these cases, you will stay in touch if you know how to set call forwarding on your phone. You can redirect incoming calls yourself, through your phone settings, or use the service provided by cellular operators.
By the way, if you want to know how to find a lost Android phone, you can read about it in our material.
Self-configuring call forwarding
The easiest way to forward calls to a specific mobile number– use the settings on your phone. Let's consider step by step actions using the example of the sixth version of Android:
- Go to your smartphone settings;
- Click on the Phone icon;
- In the upper right corner, click on the drop-down menu;
- Go to contact settings;
- Select SIM settings and your operator;
- Click on “Call Forwarding”.
In this menu, 4 items will be available to you. First of all, we enable the forwarding function. Next, you need to specify the number to which calls will be redirected in three cases:
- The number is busy;
- No answer;
- The number is unavailable.
Please ensure that the number to which you will direct calls is up-to-date and can always be accessed.
Mobile operator services
Now let's move on to how to set forwarding to a specific number via mobile operator. Every cellular service provider has an incoming call forwarding service. The service is connected using approximately the same template, but the cost and additional conditions may vary.
If you don’t want to tinker with your phone settings, you can use the “Forwarding” service, which is provided by cellular operators Beeline, MTS, Megafon and Tele2. Connecting the service to all operators follows the same scheme. Only the cost of the service will differ.
To find out how to forward to a specific number through technical support, dial the number:
- Beeline 8-495-974-88-88
- MTS 8-800-250-0890
Also, with Beeline and MTS, the forwarding service can be activated and configured in your personal account on the official website.
For example, let's look at how to set up redirection through your Beeline personal account:
- Go to the website http://my.beeline.ru/
- Find the forwarding service in the list of services or through the search
- Click on the "Connect" button
Here you can fine-tune the operation of the service in case the number does not answer, is busy or is unavailable.
All mobile operators The Big Four use special USSD commands to connect and manage the forwarding service
- Service activation: *110*031# call
- Redirect all incoming calls: **21*phone number# call
- If the number does not answer: **61*phone number**time# call. The time after which the call will be redirected must be specified in seconds, for example, 10, 20 or 30.
- If the number is busy: **67*phone number# call.
- If the number is unavailable: **62*phone number# call.
To disable the service, dial the command ##002# call. There are also several commands to disable certain functions of the service:
- Cancel forwarding of all calls - ##21#
- Cancel forwarding of missed calls - ##61#
- Cancel forwarding to a busy number - ##67#
- Cancel forwarding to an unavailable number - ##62#
By the way, Tele2 also has an SMS redirection service. True, it does not operate in all regions of Russia. To activate the forwarding service text messages, you need to dial the command *286*1*phone number in the format +7-ХХХ-ХХХ-ХХ-ХХ# and press call.
Using the call redirection service for each operator will differ only in the cost of connection and use.
Beeline: free connection, absent subscription fee, transferring a call to a Beeline number is free. If an incoming call is transferred to another operator's number, to a landline phone or to a roaming number, payment is calculated according to the tariff.
MTS: free connection, subscription fee - 0 rubles. The cost of a forwarded call depends on the tariff plan.
Megafon: no connection or use fees. For transferring a call to mobile and landline numbers, the operator will charge 2.5 rubles per minute of conversation. Other calls are calculated according to the tariff.
Tele 2: Free connection and use. Each forwarded call is charged according to the tariff.
Whatever method of connecting forwarding you choose, the main thing is that you have in your hands a reliable and powerful mobile gadget. We recommend paying attention to smartphones from the British company Fly.
Why Fly
Since 2003, Fly has been producing affordable and high-quality gadgets that meet all current user needs. Excellent image quality on the display, powerful processor, capacious battery, cameras with which you can take your best pictures - the user will find all this in every smartphone from Fly.
One of best smartphones from the British brand over the past few months can rightfully be considered Fly Cirrus 9. In this model, Fly engineers have implemented everything modern tendencies mobile technologies. The large 5.5" IPS HD screen displays natural and rich colors. The 4-core processor with a frequency of 1.25 GHz will instantly cope with any task, from launching an application to loading and playing large videos.
For stable autonomous operation A capacious 2800 mAh battery responds throughout the day under various loads. You will not be left with a discharged smartphone in your hands at the most inopportune moment, even if you activate the LTE 4G module for several hours.
If you are interested this model, you can purchase it without leaving your monitor using the Fly branded online store.
Now you know not only how to set up call forwarding to a number, but also on which smartphone this can be done. Choose the most convenient method for you, and we can only wish you to always stay in touch.
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