25.07.2019
iTunes isn't installed on your computer and you can't get started with your Apple gadgets? Don't despair - we will help you solve this problem. There are many reasons why installation errors may occur, so we will try to consider all options and invite you to familiarize yourself with detailed instructions to eliminate errors.
Getting rid of problems with the wrong version
First you need to figure out where you got the program distribution from. If a friend gave it to you or you downloaded it from some “left” resource, delete it and go to the official Apple website, where you can download a known good and working distribution.
It is also possible that the program version is incompatible with your operating system. For example, any version is suitable for Windows 7, Windows 8 and Windows 10. Regarding operating systems Windows XP and Windows Vista, That latest version for them is 12.1.3.
There is also a special version of iTunes 12.1.3 for the 64-bit version of Windows Vista - you can download all these distributions on the official Apple website. It is best to use the automatic form, which will determine the version of the OS you are using and will automatically suggest a suitable distribution.
Getting rid of computer problems
After this, we reboot and restart the installation procedure. What other problems may await a user who does not have iTunes installed? If the installer complains about the Windows Installer service, you need to start the service through “Control Panel - Administrative Tools - Services”.
You may also need to update the Windows Installer service - the corresponding package is downloaded from the official Microsoft website. Install the package, reboot and re-install. The next problem may be insufficient rights for installation.
If you don't have iTunes installed, click on the distribution right click and run the installation with administrator rights - as a rule, this procedure helps in many cases. If this is necessary, the system will require you to enter the administrator password - this happens if a password is set for the administrator account.
Installation problem software Apple on operating systems from Microsoft is always up to date. The popular iTunes program has not escaped this problem either.
Why are there problems with iTunes?:
- Incorrect installation of the application itself, isolated installation errors
- Windows configuration is incorrect
- Conflict with antivirus or other installed applications
Below we will consider all the factors listed and you will always know what to do if iTunes does not install.
First of all, you need to make sure that the distribution is up to date. The latest version of iTunes must be downloaded from the official website of the Apple company. If you use a third-party distribution, the program file may not only be outdated, but also infected with a virus.
You only need to install iTunes with computer administrator rights. Therefore, you need to use the “Run as administrator” item in the context menu of the installation file.
Restoring a previously installed version
In some situations, after an installation error occurs, you can try to restore the program again. To do this, you need to restart the iTunes distribution and select “Recovery” in the installation menu(you also need to run it with administrator rights).
Windows setup
Step 1: Install the latest updates
The availability of updates is checked in Windows Update by clicking the “Check for updates” button. It is located in the System and Security group in Control Panel. If there are uninstalled updates, click “Install updates”. To apply the update results, a mandatory system reboot is required.
Step 2: Disable Windows Firewall
The built-in firewall may also affect iTunes installation. To avoid unnecessary problems, it is better to simply turn it off. The “Windows Firewall” item is located similarly to “Windows Update”. Next, in the left menu, select “Turn Windows Firewall on or off” and check all the boxes that say “Turn off Windows Firewall.”
Step 3: Checking the HOSTS File
HOSTS can be damaged by various malicious software. It is located at: “ C:\Windows\System32\drivers\etc" To open HOSTS, you can use Notepad or any other available one.
Here you need to make sure that the only line that is not marked on the left with a “#” symbol is the entry: “ 127.0.0.1 localhost" If there are additional entries in the list, you need to delete them or comment them out by adding a “#” symbol to the left. Next, close HOSTS and save all changes made.
Software conflicts
Finding possible conflicts with other installed programs is not an easy task. There are a huge number of programs, and it is impossible to identify all the problems that exist with them.
Why are such conflicts possible? Each software developer approaches its implementation differently. Programs can affect system files, thereby interfering with other applications.
Main sources of conflicts
The most likely cause of errors may be the operation of the antivirus. Therefore, you should also try to disable it.
Oddly enough, conflicts often arise with other previously installed software from Apple. Therefore, we find the “Programs and Features” item in the “Programs” section of the “Control Panel” and sort the list of installed programs by the “Publisher” column. We remove all applications whose publisher is “Apple Inc.”
If all else fails
If nothing helps and the problem cannot be solved, then all that remains is to contact technical support Apple company. You can do this at apple.com. Any questions about installation can be asked in its Support section.
Greetings, blog readers.
Many users, for one reason or another, have to use special program from Apple - iTunes. This question is especially relevant for owners music players iPod and iPhone smartphones. The fact is that this particular application allows you to transfer files to the device and back. Of course, there are other solutions, but they end up using the drivers from the program listed above. But due to the fact that the solution is hosted on a competing operating system, iTunes often gives an error when installing. This may be due to various problems. In the following article, I will try to analyze the main points due to which users are unable to install the desired application on the system.
During the installation of the program we need on the computer, the message “” often appears. In addition, the text states that the application you need to complete cannot be launched, and it is best to contact technical staff for assistance.
Of course, if you don't know exact solution, it’s not possible to fix the problem that easily. Fortunately, there is a way out:
This should help with the problem.
MS VC++()
Sometimes the illness is associated with the work of a component such as Visual C++. This is usually accompanied by a message that mentions " Microsoft.vc80.crt».
Don't get upset right away. Download from official page update Microsoft Visual C++ 2005 SP1 and install it. Next, we go here and post the update. This should solve the situation. If not, you should contact official Microsoft support.
Installer()
Sometimes problems are related to the service. As a result, not only iTunes, but also any applications are not installed.
To solve the situation, we perform several movements:
Everything should work.
The service is restarted here Apple Mobile Device if there are any problems with it. A similar problem occurs not only when installing an assembly component, but also during normal program startup.
()
Sometimes, when users install a new application on their device, a message may appear saying " the program is not a win32 application».
It’s worth saying right away that the problem is not related to the system’s capacity.
This often occurs when a project is intended for a completely different operating system. Or it simply has the wrong configuration.
The solution consists of several stages:
Miscellaneous errors()
In general, during the installation of iTunes on a computer with Windows 10 or any other version, various problems may appear. They all have the same cause. But depending on other components, appear various codes. So, for example, it could be 2503 and 2502. In addition, an ailment with code 2932 is often encountered. In some cases, the type of problem has a different appearance. So, for example, a window appears in front of users saying that the procedure cannot be continued due to Windows Error 127.
In general, everything can appear as a result of various problems:
Corruption of iTunes-related registry entries.
The action of malicious software (this is especially often accompanied by error 2503).
Another program independently deleted the necessary files.
To prevent future problems, it is important to eliminate all possible factors:
Clearing the registry from unnecessary entries. This can be done using different programs, which I have mentioned more than once before.
Scan your system for viruses.
Update your drivers. I also talked about this before. This point is especially relevant if a warning message with a code appears 0xc000007b.
Install Windows updates.
If none of the above helps, perhaps only clean hosting of the operating system will work to solve the problem of building Microsoft vc80 and many others.
Rare cases()
Sometimes users may encounter a message that says it is missing.
You can easily fix this - just download and install the update for the universal C environment. You can download it here. This should also help if a window appears with the message: “ Cannot register module».
It is worth noting that it is better to perform all actions as an administrator.
In some cases, there may be an illness and a sign that says the following: “ Your system has not been modified" This often happens when users have previously installed a program and uninstalled it, leaving some traces.
The solution is simple:
What does this procedure mean? Thus, you said goodbye to all possible mentions of the application. After this, it is best to further clean the system using a special program.
As always, you can watch a useful video on the topic:
I hope this article will help you cope with the problem. Subscribe and tell others.
So, you bought a brand new iOS device and now you need to install the iTunes program on your computer, without which you won’t even be able to simply transfer music to your Apple. You download the program, run the installation and... the system gives an error!
What to do and what to do in such a situation? In this article we will tell you why the iTunes installation may not start and how to solve the problem.
The first reason why iTunes may refuse to install is, of course, a banal system failure. This type of failure can be easily resolved by restarting the computer. So yes, the first measure to eliminate problems with installing iTunes will be similar to measures to combat any other system bugs - just perform a reset!
Adjusting system settings
Another simple guide that can solve installation problems is adjusting the system time. Many may be surprised by this recommendation, but the fact remains that incorrectly set date/time on a PC often causes serious bugs, including the refusal of iTunes to install.
Administrator rights
Reboot and adjustment system parameters didn't give the desired results? Then let's move on. Another popular reason why a particular utility is not installed on a PC is that the user is working through a guest account - to fix the problem, you will need to log into the system using an account with administrator rights.
If you do not practice account separation, then try the following - right-click on the iTunes installation file and select “Run as administrator” from the drop-down menu.
Blocking by security programs
iTunes installation still won't start? This means it’s time to start adjusting the settings of security utilities. The fact is that sometimes antivirus software and/or firewall work too responsibly, introducing suspicious programs into those that you 100% trust, in particular iTunes. To ensure that security services do not interfere with the installation, we recommend turning them off completely while the procedure is being carried out.
Of course, you can not disable the utilities, but simply make adjustments to the settings by adding iTunes to the list of trusted programs, but sometimes this measure is not enough.
"Tails" of previous versions of iTunes
If iTunes does not want to install even with security programs disabled, it may be due to other software conflicts. In the event that you have already installed iTunes on your PC and then incorrectly removed the program, interfere new installation maybe, let's say, the “tails” of the previous version.
To check whether the previous one has been completely removed, download some uninstaller, for example, Revo UnInstaller, install the program, run it and through the search find the following “tails” - iTunes, Quick Time, Bonjour, Apple Software Update, Apple Mobile Device Support and Apple Application Support. Delete everything you find from this list, and then don’t forget to reset your computer.
Update
Continuing the topic of software conflicts, it is important to say that these can be caused by utilities that have not been updated for a long time. Therefore, if after cleaning the “tails” the iTunes installer still refuses to work on your computer, it’s time to visit “Windows Update” (“Start”, “Update Center ...”) and see if there are current undownloaded updates - if any , complete them all. Then be sure to restart your computer and try running the iTunes installer again.
Version detection error
Is the installation still failing with an error? Well, the reasons and solutions to the problem are not over yet. The next one is this. Sometimes Apple program does not identify correctly Windows version, you should especially pay attention to this reason if iTunes is not installed on Windows 10.
How do you usually download iTunes to your computer? The user must go to the official Apple website in a special section and start downloading; at the time of downloading, the version of the platform installed on your computer will be determined and the corresponding version of the program will be downloaded. If the version is not detected correctly, iTunes installation will fail.
If you suspect that you are encountering this particular problem, try manually selecting the version you need on this page of the Apple website and installing it.
Windows Installer Errors
And finally, the last of the most likely causes of iTunes installation errors is problems with the Windows Installer service. Perhaps for one reason or another this service was accidentally disabled and to correct the situation you will need to activate it. For this:
We hope that after this procedure iTunes will be installed on your PC.
Viruses
We started the article with banal advice - reboot, and we'll end with banal advice - check your computer for viruses. What can you do, no one has canceled malware, and if it is running on your computer, then not installing iTunes is far from the biggest problem that threatens you. So be sure to check your PC for viruses, first making sure that you have a good and updated antivirus.
If nothing helps?
We believe that by doing one of the steps above, you will most likely get the iTunes installer to work. If these guides do not solve the problem, we recommend contacting our service. Apple support- The company’s specialists will definitely help.
In many articles devoted to the problem “iTunes will not install on Windows 10, 7, XP, etc.”, you can find advice to remove or fix hosts file, as well as perform a number of other actions that are difficult for the average user to understand. As a result, trying to solve the problem can result in even bigger problems. This is why we recommend contacting support, in which case even if you have to perform some complex actions, you will work under the strict guidance of understanding people and everything will end successfully!
Ctrl+Enter.
In the majority iTunes cases(Itunes) installs on your computer without problems, but sometimes errors still happen. You may see such “scary” phrases as - “The installer encountered errors before the iTunes configuration”, “An error occurred while installing an assembly component ", "Happened Unknown error" - and these are just the most famous installation errors.
However, no matter what error you encounter, you should not be afraid, even if you do not understand at all what this error is. Just follow the recommendations in this article and you will be able to fix everything.
Let's start with the simplest recommendation - restarting the computer. Despite the banality of this advice, it often turns out to be effective, and when dealing not only with iTunes errors of various types, but also with any other software glitch. So we confidently press reset with the hope that we will be lucky and the problem will be solved in such an elegant and simple way.
Login to an account with administrator rights
Reboot didn't help? Well, then we begin to study the problem in more detail. The first thing you have to do is check what rights the Account, under which you work at the computer.
Typically, the right to install programs is granted only to an account with administrator rights, so if you are working in a guest account, you should not be surprised that iTunes refuses to install; any other program from the guest account will not install either.
By the way, this reason for iTunes installation error is popular when the user tries to install the program on a work computer without administrator rights. If the computer is at home, then most likely you are working as an administrator. And, nevertheless, we recommend that you make sure of this:
On work computers, the option to grant your account administrator rights is often not available. In this case, try the following - click installation file Right-click iTunes and select “Run as administrator” in the window that appears.
If failure awaits you here too, contact system administrator or your superiors and ask them to grant you rights to install the program. Just be prepared to explain to your boss why you need iTunes during work hours.
Updating software on your computer
If everything is fine with your rights, but iTunes refuses to install, the problem may be software conflicts, which are most often a consequence of the presence of unupdated programs on the PC. So next step bug fixes - download current updates. If you have a Mac, go to the App Store, tap “Updates” and download all the latest ones. If you have Windows, call the “Start” menu, then “Windows Update”, run the scan, and then download the updates found.
Checking PC Compatibility with iTunes Version
Another one possible reason software conflict - inappropriate version of iTunes. If you type the phrase “Download iTunes” into any popular search engine, the first link will take you to the official Apple website, to the page where the most current version of this program is located. However, if you have Windows XP or Windows Vista, and even a 32-bit system, the most current version will not suit you. For users of the above versions of Windows, Apple has created special versions of iTunes, you can download them.
We emphasize that the minimum system requirements for myself current version iTunes - 64-bit system, Windows platform 7 and above.
Disabling security programs
The list of software conflicts is not yet complete - another one is the prohibition of installing iTunes by security utilities. If you have installed antivirus programs or the firewall is turned on - they may be doing their job too hard, blocking malware or not. iTunes may be blacklisted for one reason or another. To check if this is the case, the easiest way is to disable security utilities while installing the program.
However, if you are afraid to disable protective services completely, delve into their settings and move iTunes to the list of trusted programs.
Cleaning the tails of past iTunes installations
And finally, the last cause of software conflicts is components of past iTunes installations. If you have previously installed iTunes on a computer that you are currently experiencing problems with, then most likely you simply uninstalled the previous version incorrectly. In this case the best option- download an uninstaller, for example, Revo UnInstaller and find the following components in it - Apple Application Support, Apple Mobile Device Support, Apple Software Update, Bonjour, QuickTime - all these are the “tails” of iTunes, if any of the components is detected, remove it using the program.
After you uninstall Apple Software Update, you will need to install this component again. In general, in theory, when installing iTunes, this element should be installed automatically as a component of the program, but after removing it manually, problems often arise, so it’s still better to install it yourself:
Ready! Now you can try to install iTunes, but you need to start the installation, again, not using the iTunes.exe file, but through iTunes.msi, which is located in the .zip “folder”.
Activating Windows Services
And finally - another reason, separate from software conflicts, why iTunes, which persistently gives an error, does not want to be installed - this is a problem with Windows services - “Windows Installer” and “Windows Modules Installer”. Typically, the problem is that one of these services is disabled for one reason or another. To resolve the service error, you must enable:
Let's summarize
Well, now you know why an error of one kind or another may occur when installing iTunes, and how to fix it. We hope the methods indicated in the article helped you. If the program flatly refuses to install, we recommend contacting Apple support.
If you find an error, please highlight a piece of text and click Ctrl+Enter.
When installing or iTunes update pops up windows installer error installing itunes? Here we will list common iTunes installation errors as well as corresponding solutions to the problem.
Windows installer package error
You may receive one of the following error messages when updating or installing iTunes for Windows:
“There is a problem with this Windows Installer package. The completion and installation program could not be started. Please contact support or package vendor."
“There is a problem with this Windows Installer package. The program running as part of the installation does not finish as expected. Please contact support or package vendor."
This iTunes installation error is not strange for some users who have come across the same iTunes errors while installing on Windows Operating System
The most common cause of errors is an outdated or incompatible version Apple Software Update on PC. To resolve this issue, follow these steps:
- Open Uninstall a Program from the Windows Control Panel.
- Right click on Apple Software Update, select Repair from context menu.
- Follow the onscreen instructions to complete the recovery process.
- Update Restart Windows software, you can now install iTunes 12.6 no mistakes.
iTunes 7 error (Windows error 193) when trying to install iTunes for Windows.
“I take Windows 7 64-bit. Every time I try to install iTunes I get error 7 ( Windows error 193) after completion (and another popup that says “iTunes Assistant was not installed”). During the installation process I receive a message that the Apple Mobile Device service failed to start. to which I select “Ignore”
This is another error message that occurs during the installation of iTunes. You can follow the steps to resolve this error.
Note: The steps below only apply when the message contains error 193, but not another Windows error code.
1. Go to C:\Windows\System32
2. Find the following files and delete them to the Recycle Bin.
msvcp100.dll
msvcp120.dll
msvcp140.dl
msvcr100.dll
msvcr120.dll
vcruntime140.dll
Make sure that the names of the files you drag into the trash bin match those listed above exactly. If you can't find a file, skip and move on to the next file. Any other files should not be deleted from this folder.
3. After you drag these files to the Recycle Bin, go and perform repairs on both installed versions Apple application support (64 and 32 bit) in the Add/Remove Programs list in Control Panel. iTunes requires both 64 and 32-bit support for Apple apps.
- Click companies Apple Application Support 32-bit.
- Right-click Apple Application Support, 32-bit and select Repair from the context menu to complete the repair wizard.
- Follow the above two steps to support Apple Application 64-bit.
4. Launch iTunes. If iTunes won't start and you see error 7() again, you should reinstall iTunes again.
- Completely remove iTunes and its associated software components from your computer.
- Go to the iTunes download page and install iTunes from scratch.
iTunes will not install with the error "Apple application support was not found"
If iTunes won't install on Windows 10/8.1/8/7 with the error " Apple application support not found /apple app support was not found ( Windows error 2 / Windows error 2)", you can fix this problem by removing all Apple components, and reinstalling iTunes.
There may be an answer here: https://support.apple.com/ru-ru/HT201668
iTunes isn't installed on your computer and you can't get started with your Apple gadgets? Don't despair - we will help you solve this problem. There are many reasons why installation errors may occur, so we will try to consider all the options and offer you to read how to troubleshoot errors.
First you need to figure out where you got the program distribution from. If a friend gave it to you or you downloaded it from some “left” resource, delete it and go to the official Apple website, where you can download a known good and working distribution. It is also possible that the program version is incompatible with your operating system. For example, any version is suitable for Windows 7, Windows 8 and Windows 10.
As for the Windows XP and Windows Vista operating systems, the latest version for them is 12.1.3. There is also a special version of iTunes 12.1.3 for the 64-bit version of Windows Vista - you can download all these distributions on the official Apple website. It is best to use the automatic form, which will determine the version of the OS you are using and will automatically suggest a suitable distribution.
Next, it’s a matter of technique – download the distribution and try to install it. If your computer is running Windows control Vista, do not forget to run the installer as an administrator. We can also advise changing the “curve” Vista to Windows 7 or a more modern Windows 10.
You can't install iTunes and you just can't find the reason for what's happening? Then we recommend that you follow these steps:
- Clean your computer from accumulated garbage using special utilities;
- Perform Cleanup system registry using CCleaner (or using any other well-known utility);
- Install all the latest Windows updates.
After this, we reboot and restart the installation procedure.
What other problems may await a user who does not have iTunes installed? If the installer complains about the Windows Installer service, you need to start the service through “Control Panel - Administrative Tools - Services”. You may also need to update the Windows Installer service - the corresponding package is downloaded from the official Microsoft website. Install the package, reboot and re-install.
The next problem may be insufficient rights for installation. If you do not have iTunes installed, right-click on the distribution and run the installation with administrator rights - as a rule, this procedure helps in many cases. If this is necessary, the system will require you to enter the administrator password - this happens if a password is set for the administrator account.
What to do if all updates are installed, garbage is removed, Windows service Installer works, the installation starts under administrator rights, but the installation still doesn’t start? Why can't iTunes install on my computer? The problem may lie in an application conflict - try temporarily disabling firewalls and anti-virus programs that block any ports, drives and the ability to install software normally.
If your operating system is literally teeming with errors, slows down and loads slowly, do not be puzzled by questions and actions, but perform a regular Windows reinstallation.
iTunes media player easily interacts with any modern operating systems– even the long-outdated and officially unsupported Microsoft “XP” is still capable of opening Apple software and transferring music, movies and other information to smartphones, tablets and players with iOS.
Things are going well with iTunes on more modern operating systems - especially on the “eight” and “ten”. But the famous “Seven”, which is still a real “standard”, is difficult for the media player to digest, and often with errors. Why? What problems appear most often and how to avoid problems and failures are in the instructions below!
Possible causes and solutions
Lack of access rights, failure of connected libraries, temporary or permanent disabling of necessary services, serious virus activity - an incredible number are listed on the official Apple website possible problems problems that arise when installing iTunes directly. The list is updated almost monthly, but basically it’s worth understanding the following reasons if iTunes does not install on Windows 7:
Access level
In addition, you should run the program installation on behalf of the “Administrator” (that is, not double click, but using the right mouse button and the drop-down menu). All you have to do next is agree to the pop-up notification and proceed with the installation.
Viruses, spyware, Trojans and other pests
It is not necessary to keep an antivirus on the system all the time (especially if the PC can hardly cope with tasks without a constant background load), but at least check it occasionally system drives And RAM- need to. An “ideal” one-time search is easily performed by the following tools - , and - each listed assistant is available for free and, in general, offers both similar functionality and the same procedure.
Namely, all the necessary files are downloaded and unpacked. Then called GUI and a direct check of each individual section of the system begins - the procedure, as a rule, takes 5-10 minutes, and then ends with a direct summing up, creating a restore point and rebooting.
As a result, unnecessary and performance-threatening viruses have been removed, and you can begin interacting with iTunes again.
Antivirus problems
Sometimes Windows “defenders” see “dangerous” software in harmless files downloaded from official sources, and therefore block running distributions (including iTunes). The best way to deal with the problem - temporarily disable all antivirus security protocols (any one - be it Avast!, or Kaspersky). Sometimes you need to go even further and disable even the Firewall built into Windows. You can definitely trust the official Apple website!
System problems
The described subsection should be immediately divided into several parts.
First of all, it’s worth understanding the libraries to be connected to your computer, software components, and additional graphic tools. And then - exactly according to the list. It’s worth downloading right away and quickly going through the installation process. By the way, it is advisable to download both the 64-bit and 32-bit versions - for unknown reasons, but this is how Windows immediately returns to “normal”.
Any version will do (if necessary, you can buy paid ones, additional features) – the main thing is to check the OS for the presence missing drivers. In general, the procedure takes 5-7 minutes, and you don’t even have to press buttons - everything happens on the floor automatic mode, you just need to agree to create a “Restore Point” and download necessary files(if traffic is limited, it's worth considering!).
And last but not least important touch. Examination file system for incompatibility between components, installed drivers and services. The check is carried out as follows: first, call the command line using the CTRL + R key combination, then enter the phrase “sfc /scannow” in the text field that appears.
The check takes no more than ten seconds. After the operation is completed, a mandatory reboot is required.
Incorrect removal of previous version of iTunes
Before a “clean” installation of Apple’s media player, it is important to understand the remaining files on the system, additional iTunes-related programs, running services and registry entries. Again, manually solving such a large collection of problems is quite difficult (especially without the necessary preparation), and therefore it is better to use a special tool -.
In this case, the deletion will occur automatically (including cleaning all system directories from residual files, unnecessary components, and applications like Bonjour and Apple Software Update), and there are only two points where users will have to get involved. Firstly, at the stage of selecting the tools that need to be removed. It’s better to immediately use the search and, having found “Apple,” immediately mark all the products available on the system and proceed with uninstallation. Secondly, it is important to agree to the creation of a “Restore Point”.
Windows Installer package error
There are different problems with the installer, but it is the Windows Installer service that nips in the bud all attempts to use Apple media player. The problem is solved literally in no time - the main thing is to correctly repeat the described algorithm of actions.
The first step is to use the CTRL + R key combination, enter the command “services.msc” in the field that appears and open the list of available “Services”. Scroll the list almost to the very end and find the Windows Installer item.
Or immediately open “Properties” and click “Stop” and then “Run”, or call up the drop-down menu and click on “Restart”. In addition, the service needs to be updated using the offered tools.
Easy Fix utility from Microsoft
If the methods listed above do not help and do not solve the problems and errors that arise, then the last thing you should do is turn to Windows directly for help.
And there are two options here - first check the OS version and download the necessary updates (Start, All Programs - go to Center Windows Update And automatic download missing components, various “cures” for emerging vulnerabilities), and then download Easy Fix from.
The proposed utility solves a bunch of failures and problems - automatically downloads missing documents, repairs the “registry”, edits shortcuts, and restores the correct path of already installed software. The procedure is intuitive and takes minimal time, and the result is usually truly impressive.
All the main methods of combating the “Seven” are listed above. Other problems are solved depending on specific cases (sometimes, for example, a banal reboot helps, but sometimes it’s much easier to switch to “ten” or roll back to a higher old version system from the restore point).
When installing new and removing old 1C Platforms, a situation may arise that prevents these operations from being completed. After reading the article, you will learn how to fix the “The specified account already exists” error that occurs when deleting the 1C Platform.
How to properly remove Platform 1C
Correct removal of the old 1C Platform, recommended by the developers, is done through Applications
OS settings: button START - Control settings (“gear”) - Applications
.
Simply deleting the folder with 1C Platforms installed on your computer is incorrect. IN Windows Registry Links to deleted programs remain, which lead to errors in working with programs, including the one we are considering in this article.
However, even if the 1C Platform is properly removed, errors can still occur, albeit infrequently. Let's consider how to act in such cases.
When deleting Platform 1C through the section Applications
The message appears:
.
This error is not directly related to 1C and occurs when uninstalling completely different programs, not just 1C Platforms.
The largest spike in this error was recorded when users switched to Windows 10. It was after upgrading to Windows 10 that messages began to appear when installing and uninstalling some programs The specified account already exists
. And if during installation new program It was possible, having deleted the old one, to still successfully install it, but when deleting the program, the circle closed: the program could not be deleted due to the same error.
Reasons for the error
There is a huge amount of software available for use on your computer. Installed programs can work perfectly on older versions of Windows, but after switching to new versions of Windows, they sometimes require modification to comply with new rules. In addition, it is not uncommon for programs to conflict with each other when installed on the same system.
Therefore, deleting old programs when switching to new versions is a common thing for users. You need to be able to cope with the problems that arise.
BukhExpert8
recommends using the troubleshooter directly from the Windows developer - Microsoft to correct errors when installing or uninstalling programs.
Consider the following error resolution tools:
- built-in OS component Troubleshooting Windows;
- Microsoft Troubleshooting Wizard.
Built-in OS component
Step-by-step instructions for using the built-in OS component Troubleshooting Windows
.
Step 1. In the menu Start
select Options
(gear icon).
Step 2: Go to the tab Update and Security
.
Step 3. On the tab Troubleshooting
Review the list of errors that match the type of problem.
You can start searching for solutions to a problem right from the page.
Microsoft Troubleshooting Wizard
If you cannot solve the problem using the built-in OS component, install on your computer Troubleshooting Wizard
from Microsoft.
Step-by-step launch instructions Troubleshooting Wizards
and fixing the problem.
Step 1. Go to the page Windows support and elimination Microsoft problems Follow the link Troubleshoot problems that prevent you from installing or uninstalling programs.
On this page you will find a program to automatically correct errors, including damaged sections of the Windows Registry that prevent the installation or removal of programs on your computer.
Troubleshooting Wizard
Suitable for operating systems: Windows 7, Windows 8.1, Windows 10.
Step 2. Download the program to troubleshoot problems that prevent you from installing or uninstalling programs using the button Download
.
Step 3: Launch Troubleshooting Wizard
and follow the verification steps.
Step 4. Answer the question Troubleshooting Wizards
about the location of the problem, select the item:
- Removal
.
Step 5. In the list of programs, select the one that causes an error when uninstalling it.
Step 6. Launch automatic removal program and cleaning links to it in the Windows Registry.
Wait for the job to complete Troubleshooting Wizards
.
In most cases Troubleshooting Wizard
copes well with this error.
If the proposed tools do not help, it is better to transfer the situation to specialists for correction; they will find references in the Windows Registry to mentions of the program to be removed and manually clean them out. It is not recommended to carry out this work on your own; there is a risk of disrupting the operation of the OS if the data is not professionally corrected.
See also:
- Installation is prohibited based on system policy 1C 8.3
- Misuse of this information has been detected. software product in 1C: how to remove
- Error entering PIN code. Pincode is not included in 1C 8.3
- The printing form is not available in 1C 8.3 when calling an external printing form
- Information register entries became non-unique when updating 1C
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sql-server - How to resolve "the specified account already exists" when installing SQL Server 2008 R2
I recently had a problem with installing Visual Studio 2012 and SQL Server 2008 R2 on new car development. My installation sequence was Visual Studio 2012, then install SQL Server 2008 R2.
An error occurred in the middle of installing SQL Server:
The specified account already exists.
I spent my day trying to fix this problem.
original
3
answer
First, search the installation log. In my case it was along the following path:
C:Program FilesMicrosoft SQL Server100Setup BootstrapLog*.*
In this log I found the following entries:
2015-08-07 11:16:50 Slp: Sco: Attempting to open registry subkey 2015-08-07 11:16:50 Slp: Sco: Attempting to open registry subkey SOFTWAREMicrosoftVisualStudio9.0 2015-08-07 11:16: 50 Slp: Sco: Attempting to get registry value InstallDir 2015-08-07 11:16:50 Slp: Target package: "D:shared~~~~~sqlncli.msi" 2015-08-07 11:16:51 Slp : MSI Error: 1316 The specified account already exists.
Then I found the sqlncli.msi file
and opened command line to run this command:
Msiexec /i "d:
I then uninstalled SQL Server Native Client and did the installation for SQL Server again.
Regarding where it is stated that the cause is the SQL Native Client - the error actually occurs when trying to install a newer SQL client. The solution is similar: go to Add or Remove Programs, and then uninstall the old SQL client and try again. There is no need to interrupt the installation.
After the old Native Client was removed, the installation seemed to proceed without any problems.
For completeness: This also happens when the original msi package has a different name.
If you installed myproductV1.msi and then tried to update it using
Msiexec /fvomus myproductV1.msi
works as expected. But when using
Msiexec /fvomus myproductV3.msi
it fails to handle the specified error. Assuming that only the file name changes. Content (especially all GUIDS) remains the same
Correct removal of the old 1C Platform, recommended by the developers, is done through Applications OS settings: button START - Control settings (“gear”) - Applications.
Simply deleting the folder with 1C Platforms installed on your computer is incorrect. Links to uninstalled programs remain in the Windows Registry, which lead to errors in working with programs, including the one we are discussing in this article.
However, even if the 1C Platform is properly removed, errors can still occur, albeit infrequently. Let's consider how to act in such cases.
When deleting Platform 1C through the section Applications The message appears:
This error is not directly related to 1C and occurs when uninstalling completely different programs, not just 1C Platforms.
The largest spike in this error was recorded when users switched to Windows 10. It was after upgrading to Windows 10 that messages began to appear when installing and uninstalling some programs The specified account already exists. And if when installing a new program it was possible to delete the old one and still install it successfully, then when deleting the program the circle closed: the program could not be deleted due to the same error.
Reasons for the error
There is a huge amount of software available for use on your computer. Installed programs can work perfectly on older versions of Windows, but after switching to new versions of Windows, they sometimes require modification to comply with new rules. In addition, it is not uncommon for programs to conflict with each other when installed on the same system.
Therefore, deleting old programs when switching to new versions is a common thing for users. You need to be able to cope with the problems that arise.
BukhExpert8 recommends using the troubleshooter directly from the Windows developer, Microsoft, to fix errors when installing or uninstalling programs.
Consider the following error resolution tools:
Built-in OS component
Step-by-step instructions for using the built-in OS component Troubleshooting Windows .
Step 1. In the menu Start select Options(gear icon).
Step 2: Go to the tab Update and Security .
Step 3. On the tab Troubleshooting Review the list of errors that match the type of problem.
You can start searching for solutions to a problem right from the page.
Microsoft Troubleshooting Wizard
If you cannot solve the problem using the built-in OS component, install on your computer Troubleshooting Wizard from Microsoft.
Step-by-step launch instructions Troubleshooting Wizards and fixing the problem.
Step 1: Go to Microsoft's Windows Support and Troubleshooting page using the link Troubleshoot problems that prevent you from installing or uninstalling programs.
On this page you will find a program to automatically correct errors, including damaged sections of the Windows Registry that prevent the installation or removal of programs on your computer.
Troubleshooting Wizard Suitable for operating systems: Windows 7, Windows 8.1, Windows 10.
Step 2. Download the program to troubleshoot problems that prevent you from installing or uninstalling programs using the button Download .
Step 3: Launch Troubleshooting Wizard and follow the verification steps.
Step 4. Answer the question Troubleshooting Wizards about the location of the problem, select the item:
- Removal.
Step 5. In the list of programs, select the one that causes an error when uninstalling it.
Step 6. Run automatic removal of the program and clean up links to it in the Windows Registry.
Wait for the job to complete Troubleshooting Wizards .
In most cases Troubleshooting Wizard copes well with this error.
If the proposed tools do not help, it is better to transfer the situation to specialists for correction; they will find references in the Windows Registry to mentions of the program to be removed and manually clean them out. It is not recommended to carry out this work on your own; there is a risk of disrupting the operation of the OS if the data is not professionally corrected.
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To completely remove the 1C Enterprise program of any version from your computer, I advise you to first delete the information database. Although if you know exactly where the database is located, the order does not matter.
Deleting the 1C Enterprise information database
Let me make a reservation right away that this article discusses deleting only the file version of the database. If the database is server-based, you need to contact the server administrator.
To determine where the database is located, you need to run the 1C program. After launch, the following window will appear with a list of your infobases:
Below is the path to the database directory (I have highlighted the line with a red rectangle). This is the directory that needs to be removed from hard drive(only the last directory in this path, in my example this is “Temp”, which is located in the “1C Bases” directory).
Get 267 video lessons on 1C for free:
Open Explorer and look for the directory we need:
Right-click on it and select “Delete”.
We do the same with other information bases.
If the database is located on another computer (the path will look something like this: “File=\\ALEXPC\1C Databases\Temp”), it is better to go to that computer and delete it there. If your knowledge allows, you can try to remove it from this computer as well.
Removing the 1C Enterprise platform
Platform 1C: “Enterprise” is removed in the same way as a regular program, through the “Control Panel”.
Go to the “Control Panel”. Depending on version Windows panel can be found by clicking either the right or left mouse button on the “Start” button. On Windows 10 you need to right-click:
. Yesterday, with the help of the installer, I finally updated my eight to the newfangled ten on all machines. However, I encountered one significant problem.
The fact is that the Classic Shell program, which returns a more convenient view of the Start menu, suddenly refused to work; when I tried to reinstall it, the error “the specified account already exists” began to appear. The same message appeared when I tried to delete it.
After a long dance with a tambourine, about the same as in the case of the error, I suddenly found a simple solution.
Solution
So, if your channel allows you to watch videos, then you can follow my steps in eliminating the “the specified account already exists” problem.
If your Internet is rather weak, then here’s what you need to do:
- Delete the folder with installed program, for this we go to C:\Program Files if our ill-fated program is not there, then go to C:\Program Files (X86).
- Open it, go to the Important Registry Sections section, enter the name of the program in the search box at the top, then go through all the tabs, and if any entries appear, delete them.
Attention!!! Do not delete anything unnecessary, only what is relevant to the program.
- We go to the “Cleaning the Registry” section and search for problems, which we then fix automatically.
We are happy about the working installer or the remote program. The error “the specified account already exists” will no longer bother you.
Subscribe to my channel on YouTube! There are many more useful videos waiting for you!
Executing the wix package from the package throws "error 1316: The specified account already exists" during update. How to program Windows installations will output this error code? I'm afraid there is no documentation about this.
We previously released a product consisting of a single msi package and now we are preparing an update consisting of a wix package containing new version this msi package. The product code and file name have not changed between the original msi package and the update.
Change: The msi package does not support updating yet. When the user needs to update (when it will be a major update, a minor update or a small update), he must first manually uninstall the previous package...
Edit 2: I just removed the references to using the extension to compile and the installer seems to work fine... I still need to test it fully.
Updating an MSI requires the MSI to have a new ProductCode, a ProductVersion increment (in the first three fields), and the same UpgradeCode. So it's not clear to me that you actually get an upgrade based on what it thinks you're drinking. It can't update because you have the same ProductCode. (The MajorUpgrade item in the MSI is required to perform the appropriate upgrade.) So there's some doubt as to whether you're actually getting a full update. If you intend to replace your installed MSI with a full upgrade and a higher version of the product, use the MajorUpgrade function.
So Burn may decide to do an in-place update by reinstalling the MSI file (and this is more like a patch than an update), and this is relevant because you don't say if you have any custom actions or WiX usage features (they still are user actions) that create a user account. If you do this, then the most likely reason for your error is that Burn has reinstalled new MSI as an update, reinstalling the MSI file and some user actions just started again, and yes, that user still exists because there wasn't an actual uninstall that would remove it. Or the ProductVersion of your MSI is the same and you have a maintenance mode repair so the custom action will start again.
I'd get a detailed update log to see exactly what's going on.
There's a lot of guesswork there because you say you want an update, but your MSI isn't built to actually update, and you don't say if you have WiX, which uses a user to create a user account. You also don't say if you've increased the ProductVersion of your new MSI, so again this leads to more guesswork as to what Burn might do. The detailed log will indicate whether it is a custom action issue or something else, what update (if any) you are making.
I had the same problem and since win10 doesn't allow you to run the fixit tool from the internet, I did the following hack to remove Asus Smart Gesture on my Windows laptop 10.
1. You need to spoof the MS site, thinking your computer is not Win10. I installed a Chrome add-on that allowed me to change the user agent of the chrome browser to think I was IE9 and previous Windows version: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Trident/5.0)
2. This allows you to see the fixit button and download the portable version of the tool (in case you need to use it for non-network clients)
3. Download and extract to my downloads library in a folder named fixitp.
4.If I run the exe directly, I get some nasty script error. What I did to get around this was to go to the Resources folder and then to the Troubleshooting folder.
5. I ran Program_Install_and_Uninstall.diagcab which launched and allowed me to successfully uninstall the Asus SmartGesture program.
6. Then I installed the new version of ASUS Smart Gesture from their website.
I suspect that any installed application, which you cannot delete, may be resolved by the same process - just not running in any other that is included.
PowerShell must be installed for the script to work. This program comes bundled with all modern Windows systems, but in Windows XP you will have to install PowerShell separately.
All parameters of the script can be set by editing the file, or they can be passed as values corresponding keys. Let's look at what keys are available and what values need to be passed to them.
Key "dd" (from Distribution Directory), accepts any path windows format, i.e. paths like “C:\Windows” or “\\Server\1CDistr”. Distributions of the 1C platform should be located along the specified path, and each of the distributions should be in its own folder with a version number or with the version number and bitness of the 1C Enterprise platform, for example “8.3.5.1111” or “8.3.9.1818-32” or “8.3.9.1818 -64". Bitness suffixes must be used if there are computers on the same network with operating systems of different bitness and you want to install a 64-bit platform on a 64-bit system. The specified folder, and all subfolders with platform distributions, must be readable by the user on whose behalf the script will run.
The "dl" key (from Directory Logs), similar to the "dd" key, accepts any windows path format. Script execution logs will be recorded in this folder. The names of the log files correspond to the computer name and are added each time the script is launched. The specified folder must be writable by the user on whose behalf the script will run. If specified path is unavailable or there is no recording capability, then all script actions will be written to the file “1C8InstallAndUninstall.log” located in local folder user (approximate path “C:\Users\Vasa\AppData\Local\”).
The "ip" key (from Install Parameters) is responsible for the installation parameters when running the script. The key can take one of the following values:
- “no” - do not install
- “last” - install the latest platform found in the distribution folder
- “8.3.5.1111” - version number of the specific platform that needs to be installed
The "dp" (from Delet Parameters) key is responsible for the deletion parameters when running the script. The key can take one of the following values:
- “no” - do not delete
- “ael” (from all except last) - remove all platforms found on the computer that match all platforms found in the distribution folder, except for the last platform. Important! This key will delete only those platforms whose versions are available in the folder with platform distribution kits; if some version is installed on the computer, but it is not in the folder with distribution kits, then it will not be deleted.
- “8.3.5.1111” - version number of the specific platform that needs to be removed
- “all” - delete all versions of the 1C platform on the computer. This meaning is overwhelming and extensive. Overwhelming, because, for the script to work when given value you need to pass the path for recording logs, or you don’t even have to pass it, all values of the other keys will be ignored. Extensive, because all products on the computer that even vaguely resemble the 1C platform will be deleted.
The "iod" key (from Installation Options Distribution) is responsible for the 1C platform components that will be installed. The key must be passed a value of the form “DESIGNERALLCLIENTS=1 THINCLIENT=1 THINCLIENTFILE=1”, in which you can change 1 to 0 or back, depending on which parts of the platform you want to install. If you pass any other value to this key that is not similar to the line above, then all components for the system to operate in client mode will be installed.
- “DESIGNERALLCLIENTS” - main client and configurator
- “THINCLIENT” - thin client for client-server operation
- “THINCLIENTFILE” - thin client with the ability to work with file infobases
How to install, update or remove the 1C Platform if you have many computers, are too lazy to run to each one, and don’t have a domain?
The bad news: you'll have to run around and configure each computer to run the task scheduler
The good news is that you only have to do this once.
First, let's prepare:
- We create 2 public folders, one with read permissions for everyone, and the other with write permissions for everyone. Be sure to create 2 independent folders, otherwise everything can end very badly.
- In a folder with “read-only” rights for everyone, we put folders with distributions, each folder should be named by the version number of the distribution that is located in it. Here we also put the script and the bat file that runs the script.
A little digression! Why do we need a bat file to run a PowerShell script? Because using the bat file we kill two birds with one stone:
- By default, the Windows system prohibits the launch of any PowerShell script for security reasons, so the bat file will first allow the script to run, and then prohibit it again after it runs.
- IN bat file you can change the script launch parameters without editing the script file itself by changing the default values set in it.
Now let's start setting up local computers users. In the absence of a domain, it is assumed that all users work under local accounts with “Users” rights, and for administrative actions there is an account with “Administrators” rights.
How to install, update or remove the 1C Platform if you have a domain?
Everything couldn't be simpler
Note
- The functionality of the script has been tested on the following systems: Windows 7 (x86, x64), Windows 8.1 (x86, x64), Windows 10 (x86, x64) with all mandatory and optional updates for 2016-11-10.
- If you are not satisfied with the delay when the script is executed in the domain, then you need to set the “Configure Logon Script Delay” parameter to “0”. The setting can be found: Computer Configuration > Administrative Templates > System > Group Policy > Configure Logon Script Delay (Computer Configuration > Policies > Administrative Templates > System > Group Policy> Configure entry script delay). Thank you very much for this information.
upd:2015-12-07
- The way to traverse directories with the platform has been completely rewritten. This part of the code had the most complaints; this part did not work for everyone, and for some it worked incorrectly. Now everything works correctly, because... Only the simplest constructions are used to traverse the distribution directory.
- Part of the search for the latest (oldest) distribution in folders with distributions has been completely rewritten. Now this is normal, understandable code, and not the horror that was before.
- Parts of the code have changed, now the script tries to install the platform first, and then everything else.
- Many different checks have been added to avoid strange behavior or unnecessary attempts to install the platform. The log file now contains more information about the script's operation.
upd:2016-11-21
- The logic of the script has been changed. Now the installation of the platform is checked and if there is no installed platform on the client computer, the script stops working.
- Added functionality that allows you to install a 64-bit platform on 64-bit systems on a network with computers of different bit rates. For this functionality to work, folders with platforms must be of the form “Х.Х.Х.Х-32” and “Х.Х.Х.Х-64”.
. Yesterday, with the help of the installer, I finally updated my eight to the newfangled ten on all machines. However, I encountered one significant problem.
The fact is that the Classic Shell program, which returns a more convenient view of the Start menu, suddenly refused to work; when I tried to reinstall it, the error “the specified account already exists” began to appear. The same message appeared when I tried to delete it.
After a long dance with a tambourine, about the same as in the case of the error, I suddenly found a simple solution.
Solution
So, if your channel allows you to watch videos, then you can follow my steps in eliminating the “the specified account already exists” problem.
If your Internet is rather weak, then here’s what you need to do:
- We delete the folder with the installed program, to do this go to C:\Program Files if our ill-fated program is not there, then go to C:\Program Files (X86).
- Open it, go to the Important Registry Sections section, enter the name of the program in the search box at the top, then go through all the tabs, and if any entries appear, delete them.
Attention!!! Do not delete anything unnecessary, only what is relevant to the program.
- We go to the “Cleaning the Registry” section and search for problems, which we then fix automatically.
We are happy about the working installer or the remote program. The error “the specified account already exists” will no longer bother you.
Subscribe to my channel on YouTube! There are many more useful videos waiting for you!
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